March 2011

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BPA has launched its brand new support portal. BPA Customers & Partners are requested to register here. This support portal is now the unique channel to communicate with our Partners & Customers.

Registered users will access to the latest news about our products and the online documentation & FAQs about our solutions.

This is the place to log your cases and replies. The BPA Support team will reply to your requests in the support portal directly. Note that our Support team no longer replies to emails.

Customers & Partners will be able to downlaod the purchased BPA software licenses from this site.

The BPA support site is based on BPA Self-Service portal which is now available as an add-on to any BPA xRM solution.

With BPA xRM +  Self-Service you can propose a more efficient service & support to any of your customers - your number one asset -, your partners, better communicate with them and therefore drastically enhance customer satisfaction and retention.

>> Register to the new BPA Support (BPA Partners & Customers only)

BPA xRM and BPA Workflow can automate your customer service process, reducing internal work, increasing productivity, and improving customer satisfaction. >> Click to view video

Letting your customers submit cases will drastically reduce your administration work. Whatever the communication channel, BPA xRM lets you create a case from an email, a web form or BPA self-service portal.

BPA Workflow provides intelligent forms with field permissions, embedded instructions for end users, and the ability to add data in many SharePoint lists.

BPA Workflow and xRM let you go through planned steps to close a case, and manage unplanned activities to have a complete case traceability.

BPA xRM and Self-service deliver a professional solution optimizing your support process and improving communication with customers.

>> BPA xRM Free Trial
>> BPA xRM Customer Support Video

BPA xRM can automate your marketing processes, reducing manual work, and increasing productivity. >> Click to view video

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New leads will be added automatically in BPA xRM from a lead form published on your web site.

The advanced, yet simple, browser-based multi-list query tool allows marketing people selecting campaign members quickly and easily (e.g. all contacts where account is based in a specific region with at least one open opportunity).

BPA xRM lets you sending customized emails or newsletters to your targeted members directly in the browser. Or you may generate printable invitation letters with no export to Excel needed.

Participants can register directly from a web form on your web site.

BPA xRM provides many reporting tools like user-specific dashboards, real-time charts, scorecards or report generation tools.

>> BPA xRM Free Trial
>> BPA xRM Marketing Automation Video

Cogn-IT is a Belgian information technology and business-system integrator located near Brussels and specialized in founding, developing and implementing solutions to help companies work together with more efficiency.

We offer expertise on domains such as:

• Enterprise Collaboration Management
• Integration & Custom development
• Workflow Management
• BI & Performance Management

>> Cogn-IT Web Site