The Customer is Key: Why a Digital QMS is Core to Business Success

Little is more important to your business than your customers. They are the heart of your business – what keeps your people employed and your products and services in production. This is why keeping your products and services in compliance with the top quality standards, such as ISO 9001, is so important – high quality leads to happier customers.

But keeping in compliance with these standards isn’t always easy, particularly if you aren’t currently using an automated QMS solution. Find out the 3 top ways an automated QMS solution can help you stay in compliance, and keep your customers happy below.

  1. Automation means faster resolution

Quality issues with your product or service are always a frustrating task to resolve, but they become even more frustrating if it’s hard to target where the issue stems from. This is where non-automated QMS processes fall short. If your Quality processes rely on your employee’s ability to, and patience with, sifting through mounds of paper or folders of Excel files, your ability to recognize quality issues or improve them is significantly stunted. Automating these processes, however, gives you the ability to more easily identify performance, find holes in processes, non-compliance with various mandates, and more – enabling you to attain faster resolution, and ultimately, keep up with customer expectations.

  1. Consistency keeps you competitive

Part of maintaining a high quality product is maintaining consistency. But maintaining consistent quality goes beyond the product itself. Your processes behind the scenes must also be consistent. This is where an automated QMS can help. An automated QMS can help you control your processes by enabling you with clear targets, clear metrics, and the ability to adjust accordingly. With more control, and ultimately, higher consistency with your processes, you’re bound to produce a consistent quality with your products, maintaining your ability to keep up with your competitors and maintain (even obtain new) customers.

  1. Obtain recognition as a leader in quality

One reason that many organizations seek ISO 9001 compliance is the corresponding recognition as an organization with high quality standards. Nothing screams “we care about our customers” more than proving to them that producing a high quality product is a goal of your organization – and automation helps you get there. With an automated QMS solution, your organization is equipped with the tools to more easily view gaps in quality, avoid potential operational risk, maintain consistency in the quality of your product and the quality of your processes, and finally – meet the ISO 9001 compliance.

If your customers are the true heart of your business, show them that producing a quality product or service for them is your top priority. Obtain ISO 9001 compliance by automating your Quality Management processes with an automated QMS solution.

BPA Quality is dedicated to helping your organization achieve success. Download our eBook or contact one of our quality specialists today to learn more.