Three Reasons Your CRM Software Must Be Mobile

sharepoint for iphone
Mobile capability for CRM software has rapidly evolved from a nice-to-have feature to a critical component of CRM software. Research firm Gartner reports that the CRM software market grew 12.5% in 2012, but they also predict that the market for mobile CRM will grow an astounding 500% by 2014. Here are three reasons why your CRM must be mobile-ready.

Your Employees Will Want It

A recent survey of executives by market research firm IDC, 31% of executives identified CRM as their “most-wanted” mobile app. The reasons are obvious. There is no shortage of studies to demonstrate that mobile capability of CRM programs boosts productivity. A recent Nucleus Research study reported a 14.6% productivity boost from mobile CRM. We expect our employees to do more, faster, every day. Giving them a platform to access their critical business tools anytime, anywhere, is the fastest path to that goal.

Your Customers Will Expect It

Mobile CRM brings you closer to your customers. According to a recent survey commissioned by marketing firm YP, nine of ten people report that they “almost always” have their mobile device with them. This year, mobile devices have become the top choice for accessing the Internet, surpassing PCs. No customer wants to hear that they can receive an answer to their question when you get back to the office. Customers and employees are increasingly living their lives on the go. There is an expectation that a vendor or service representative can access their data anytime, anywhere.

The Market Will Demand It

Instant access to accurate information is required to create and maintain a competitive advantage. Mobile CRM provides the ability to enter transactions and access data on the go, critical for building and maintaining accurate, up-to-date enterprise information and informing rapid decision-making. It is no longer adequate to wait hours or days for inventory to be updated, transactions to be recorded, and orders to be applied. In order to stay competitive in the current marketplace, business tools need to be at your fingertips, not on your desk.

BPA’s new mobile CRM Solution for SharePoint 2013 represents the latest in mobile CRM. For a free trial, visit BPA Solutions today.

Announcing BPA Quality 2013 – Quality Management for SharePoint 2013

BPA Quality for SharePoint 2013 is a new generation solution adding relationship management to quality processes to achieve better business results. It is the most technologically advanced quality management solution for SharePoint with over 30 configurable commercial grade web parts – not just a simple site template.

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Image 1: Non-Conformance detail page with related CAPA actions.

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Experience the Next Generation CRM Solution for SharePoint 2013

This recorded webinar session presents BPA’s new release of its award winning CRM solution for Microsoft SharePoint 2013.

Leverage your existing infrastructure and deploy an enterprise-class CRM running on the most powerful collaboration platform ever.

Amazing new features and a new user experience will enable your organization to more efficient and productive.

BPA CRM is the most integrated CRM Solution

Welcome to the new CRM generation !

Our SharePoint CRM solution is the most technologically advanced CRM solution for SharePoint with over 30 configurable commercial grade web parts – not just a simple site template.

We deliver a CRM solution directed at the frontline workforce, configured the way you do business and where you get ultimate control.

BPA CRM is built to run on both Microsoft SharePoint Foundation and Server.  Native integration with Microsoft Office ensures the highest productivity.

mass document import with drag and drop
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Easy migration from Salesforce.com to BPA CRM

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BPA Solutions, the developer of BPA CRM, served as a partner of Salesforce.com

and a user, prior to the development of their trademark solution, BPA CRM. BPA Solutions was one of the first Salesforce.com partners in Switzerland in 2004, and implemented the system in many large Swiss organizations, over a span of many years.

Salesforce.com is a good system for a very specific type of user in large organizations looking for an outsourced CRM system. However, Salesforce.com is not adapted for many organizations looking for a cost-effective and integrated CRM system. Read more

Learn why we make SharePoint the best CRM

bird-tweetsSharePoint is everywhere

Microsoft says that SharePoint is their most successful server product ever with 36.5 million in user license sales reported, between the years 2006-2011; and an estimated 2 billion in total sales reported as of 2013.

60% of U.S. companies have a SharePoint environment deployed somewhere within their organization, and 78%+ of all Fortune 500 companies have purchased it according to Gartner. Gartner tells us that SharePoint is going to be a consumer product like the iPhone. Read more

Government Agency FERA implements CRM

The Food and Environment Research Agency (Fera) is

Food and Environment Research Agency

an Executive Agency of the UK Government’s Department for Environment, Food and Rural Affairs, with an income of around £68m of which 20% is from commercial companies.

Located in York in the UK, it works with a broad range of public and private sector customers including Government departments and agencies, European Commission, overseas governments, research councils, industry levy boards, and commercial organisations. Totalling over 7,000, this customer base also means Fera works in a wide variety of market sectors including agriculture and horticulture, agrochemicals, human and veterinary pharmaceuticals, food and drink, retail, aviation, and renewable energy. Read more

BPA CRM wins SharePoint Award 2013

BPA CRM 2013 was selected Best SharePoint 2013 App Finalist at the European SharePoint Community Awards 2013.

One year ago, BPA was selected as the sole non-American player in the Office-SharePoint 15 Technology Adoption Program (TAP) by Microsoft. Our project was very challenging for both BPA and Microsoft. The idea was to develop a CRM App based on SharePoint online and Azure and available with Office 365. Even more challenging, we wanted to have as far as possible the same code for the App to be deployed either on the Microsoft cloud or on-premise and keep performance high. Read more