7 Criteria Your Quality Management System Must Meet

In the past, the term quality referred specifically to the quality of a product. Nowadays, “quality” has a much broader scope. Quality means quality of the company organization and all related products and processes.

W. Edwards Deming defined a universal and simple description for quality management: PLAN – meaning setting objectives – DO – meaning applying good practices – CHECK – meaning measuring results – ACT – meaning continuously improving.

Deming wheel quality management system

Deming wheel

  1. The Deming Wheel is the basis for any quality system. All quality standards are based on the Deming improvement wheel principles. In this sense, quality management (QM) is all about applying best practices and continuously improving.
  2. Customers must be in the center of the quality system. This includes not only the final customer that buys the product, but also internal customers in different processes.The aim of any enterprise is to deliver products and services that fulfill customer needs and keep them satisfied. And obviously this needs to generate profits.
    From customer needs to customer satisfaction

    From customer needs to customer satisfaction

    Is this enough? Surely not.
    Enterprises need to keep employees motivated and happy. They need to minimize impacts on the environment. That means that employee health + security and environmental regulations are fundamental matters when defining best practices.

    QM includes health, security and environmental concerns.
    What about risk management?

  3. Risk management should a part of any QM system. Identifying, assessing, treating and monitoring risks should be considered for each process when defining good practices.Risks can’t be measured, unlike other quality metrics. But risks should be continuously assessed, based on probability of occurrence and impact (when occurring). Controls need to be applied on a regular basis.
    Example of a risk matrix

    Example of a risk matrix

    Today, risks are still not always considered at many companies. Financial consequences of un-mastered risks can be disastrous.

  4. Tracking relationships is key for a successful QM system. Improvement processes are closely interrelated. Improving continuously requires keeping track of these relationships.
    Because clients are in the center of the QM system, having a quality relationship management system allows tracking of important interactions – like calls or emails – with clients and suppliers.
  5. A QM system should include process automation with workflows. Information push shortens process lifecycles and increases customer satisfaction.
  6. Document management must be part of a QM system. Compliance documents, like good practices or instructions, need to be shared with end users. Tracking document versions, connectivity with Microsoft Office, and possibly having a document validation process are important document management features.
  7. Mobility has come to be an important feature of any QM system. As an example, the need for quality managers to audit external suppliers or customers requires a remote or offline access to the QM system.

At BPA Solutions, our quality engineers and IT experts have developed an integrated quality and risk management solution on the top of Microsoft SharePoint. BPA can help you achieve your goals when implementing a QM system.

Mobile-capable BPA CRM for SharePoint 2013 Released Today

BPA is proud to announce the release of its award-winning CRM solution with SharePoint 2013. This is a huge step forward. Now you have a complete and mobile-capable CRM solution natively built on the top of the most powerful collaborative platform ever.

mobil capable CRM

As you plan for growth in 2014, a mobile-capable, top-notch Customer Relationship Management (CRM) platform should be your highest priority. Mobile CRM is projected to grow by 500% by 2014, and executives have identified CRM as their most-wanted mobile app. Read our blog to see why your CRM software must be mobile in 2014.

The best CRM doesn’t have to be the most expensive. In fact, it should be affordable, cost-effective, and reward you with impressive ROI through nurturing of longstanding customer relationships and development of new clients via an enthusiastic sales force. With the right CRM solution, it’s your business that will balloon, not your budget.

BPA Solutions offers a powerful, mobile-ready CRM that empowers your sales staff anytime, anywhere. Your frontline will be equipped and able to fully access a mobile and connected market, reaching it ahead of your competition, all while minimizing cost, risk, and deployment time. Want to give it a test drive? Watch one of our “day in the life” webinars, or sign up for a FREE TRIAL of BPA’s Mobile CRM today

Turn Office Wars Into Positive Relationships

The stress and conflict of office communications is so ingrained in our culture, it’s a staple of comedians the world over.  From Dilbert to Office Space, it’s always laughable how hard it is to get along in the workplace.

So in this new video clip from BPA Solutions, we fully expect the soldiers to leap gleefully into the fray, backstabbing and engaging in hand-to-hand combat to win the day.  But, with a CRM for SharePoint, it doesn’t have to be that way.

Just like the soldiers in this video, you can get your various departments working together to achieve the same goals by developing closer relationships with a top-notch CRM platform.

A good CRM for SharePoint 2013 allows you to manage your accounts, your contacts, your calendar, your to-do list, your documents, and more, from one easy and intuitive user interface. And, when it’s mobile, it goes everywhere your staff goes.  Track all your business critical processes with one solution. From sharing documents to scheduling meetings to managing project deadlines, everything is easier when you have the right tool.

BPA Solutions offers a CRM solution directed at the frontline workforce, configured the way you do business, and gives you ultimate control. Our mobile, scalable, configuarable, affordable solution will put your entire team on the same page, and allow them to streamline communication and develop closer working relationships.

If you want to see how BPA CRM Solutions can revolutionize the way you do business, start a free trial today.

Announcing BPA Quality 2013 – Quality Management for SharePoint 2013

BPA Quality for SharePoint 2013 is a new generation solution adding relationship management to quality processes to achieve better business results. It is the most technologically advanced quality management solution for SharePoint with over 30 configurable commercial grade web parts – not just a simple site template.

Non-Conformance detail page with related CAPA actions

Image 1: Non-Conformance detail page with related CAPA actions.

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Experience the Next Generation CRM Solution for SharePoint 2013

This recorded webinar session presents BPA’s new release of its award winning CRM solution for Microsoft SharePoint 2013.

Leverage your existing infrastructure and deploy an enterprise-class CRM running on the most powerful collaboration platform ever.

Amazing new features and a new user experience will enable your organization to more efficient and productive.

BPA CRM is the most integrated CRM Solution

Welcome to the new CRM generation !

Our SharePoint CRM solution is the most technologically advanced CRM solution for SharePoint with over 30 configurable commercial grade web parts – not just a simple site template.

We deliver a CRM solution directed at the frontline workforce, configured the way you do business and where you get ultimate control.

BPA CRM is built to run on both Microsoft SharePoint Foundation and Server.  Native integration with Microsoft Office ensures the highest productivity.

mass document import with drag and drop
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Easy migration from Salesforce.com to BPA CRM

Logo_CRM

BPA Solutions, the developer of BPA CRM, served as a partner of Salesforce.com

and a user, prior to the development of their trademark solution, BPA CRM. BPA Solutions was one of the first Salesforce.com partners in Switzerland in 2004, and implemented the system in many large Swiss organizations, over a span of many years.

Salesforce.com is a good system for a very specific type of user in large organizations looking for an outsourced CRM system. However, Salesforce.com is not adapted for many organizations looking for a cost-effective and integrated CRM system. Read more

Learn why we make SharePoint the best CRM

bird-tweetsSharePoint is everywhere

Microsoft says that SharePoint is their most successful server product ever with 36.5 million in user license sales reported, between the years 2006-2011; and an estimated 2 billion in total sales reported as of 2013.

60% of U.S. companies have a SharePoint environment deployed somewhere within their organization, and 78%+ of all Fortune 500 companies have purchased it according to Gartner. Gartner tells us that SharePoint is going to be a consumer product like the iPhone. Read more

Government Agency FERA implements CRM

The Food and Environment Research Agency (Fera) is

Food and Environment Research Agency

an Executive Agency of the UK Government’s Department for Environment, Food and Rural Affairs, with an income of around £68m of which 20% is from commercial companies.

Located in York in the UK, it works with a broad range of public and private sector customers including Government departments and agencies, European Commission, overseas governments, research councils, industry levy boards, and commercial organisations. Totalling over 7,000, this customer base also means Fera works in a wide variety of market sectors including agriculture and horticulture, agrochemicals, human and veterinary pharmaceuticals, food and drink, retail, aviation, and renewable energy. Read more