quality-managment-bpa

BPA Quality for Office 365 – A Game Changer For Quality Managers

It’s almost released. BPA Quality for Office 365 represents a game changer for Quality Managers. It’s a plug and play QMS software fully integrated with your Office 365 system.

The time of spreadsheets, databases and expensive QMS solutions is over. Quality Managers, we will change your life.

The 4th generation of BPA Quality integrates with the best Office 365 collaborative technologies. Embedded technologies in BPA Quality allow instant discussions, team collaboration, workflow automation, mobility, advanced reporting and many more.

QMS Office

The time for digital quality has arrived. The latest Microsoft technologies will help making your QMS participative, distributing tasks to the concerned persons and taking faster decisions.
Decentralizing the QMS, Quality Managers will have more time to spend on interesting activities to renew certificates and improve processes.

BPA’s digital quality software will prevent administration work to manage heavy paper systems and drastically save costs.

Typical QMS software are complex, expensive and not flexible. The time has come for a user-friendly and cost effective solution adapted for any industry sector and company size.

BPA Quality for Office 365 is soon available to be installed from the Microsoft store.

>> Let us know if you’re interested to know more about BPA Quality for Office 365.

Introducing BPA Quality 2017

Introducing BPA Quality 2017

BPA Quality 2017 is the next generation of software for quality, risk, compliance management and internal control built on the #1 Microsoft SharePoint technology.
Don’t spend time retyping data in heterogeneous Excel files and systems. With BPA you can replace Excel/Office files & databases with one single integrated solution, drastically saving administration cost.

BPA is a unique solution supporting all needed collaborative technologies for improving your processes, like task, email, calendar, picture and document management. As a result, you get the full picture for any quality record.

For example, you can add an Outlook email as a non-conformance including attachments. Pictures can be added to describe the problem. Emails and documents will be managed and traced in the system. Tasks and meetings will be tracked in the tool and synchronized with Outlook.
Introducing BPA Quality 2017

Let your BPA QMS distribute tasks automatically and plan the work for each concerned end user.
Automatic tasks with email notifications are sent to the concerned persons to qualify, investigate, define an action plan and verify effectiveness of related actions. This will drastically save time and cost.

BPA Quality 2017 includes prebuilt Nintex workflows for non-conformance and compliance document approval processes. In 2014, Forrester Research conducted a study “The Total Economic Impact™ of the Nintex Workflow Platform” and interviewed many organizations. Benefits of automating processes with SharePoint were clearly demonstrated. 3-year results are the following:

  • ROI : 176%
  • Payback: 10,5 month
  • Productivity increase per user: 8-15%

BPA Quality 2017 will save you time and money while improving efficiency for every compliance processes.

>> Access Your BPA Quality 2017 Trial Now

Typical problem solving process

Moving Beyond Excel Spreadsheets – What are The Real Benefits of a Digital Collaborative QMS?

In this article we will highlight benefits of digital collaborative QMS for a typical problem solving process.

How does a typical problem solving process look like for most organizations?

Considering the 8D methodology we have following steps for a typical problem solving process:

Typical problem solving process

What are typical risks for this process?

An Excel spreadsheet is certainly not a good way to register problems because one person at the time can modify the file. A form solution allows internal or external stakeholders to register a problem. This avoids the quality manager to register problems for everyone in the organization and make the system participative.

How can you link emails, documents, corrective actions, risks and activities with the problem? Spreadsheets and typical database systems are not adequate to handle related data and documents with a problem. Typical spreadsheets and database systems are disconnected and you will miss the overall picture. The ideal system should display a 360 degree view of a problem with all related information coming from different sources, like emails, tasks, calendar, documents or others.

How to make sure the right persons are alerted during the problem solving process? With a traditional paper or database system, each end user has to manually alert the right persons throughout the process. Obviously it is a risky process, it’s also time consuming and usually not efficient. With a digital collaborative system, workflows and automatic alerts will make sure the right people are alerted. Workflows enforce that corrective actions are efficient prior closing any QMS process. Also, workflows will shorten any process’ lifecycle.

What about reporting? With a paper system, reporting is a time-consuming manual work. With a digital system, you can view instant reports or export any data into a spreadsheet for advanced reporting. No manual work is needed anymore.

What are the benefits of a digital collaborative QMS?

Benefits are numerous:

  • Reducing overall cost, like IT cost by replacing multiple heterogeneous systems by one integrated solution, reducing administration and labor cost by replacing a paper-based system with a digital solution, reducing cost of poor quality by having an integrated and collaborative PDCA system that will impact enterprise strategies and objectives.
  • Automating processes with automatic tasks and alerts. Workflows will drastically reduce lifecycle for each process and maximize productivity and efficiency.
  • Moving stakeholders back in the center of your QMS. Having a participative QMS system will help to spread the word about quality in your organization.
  • Meeting regulations will lower risks, legal fees and exposure for your company.

In this article we have discussed the numerous benefits of a digital collaborative QMS compared to typical paper or database systems. Benefits will be the same for any process, like the problem solving process in this example.

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mapquality

BPA Quality ISO 9001:2015

The need to comply with customer’s demands and regulations is increasingly challenging for managers and executives. Complex risk(s) and quality management obligations must be observed (and or monitored) on a daily basis down to the affiliate levels. Noncompliance can hurt any organization’s bottom line, market position and corporate image.

The latest edition of the ISO 9001:2015 has just been published in September 2015 and takes care of these new challenges.

BPA developed an all-in-one quality + risk management solution to help organizations registering or renewing their ISO 9001 certificate and be compliant with the 2015 release.

More than 50 quality processes have been described with their purposes (or objectives), inputs, outputs, activities, indicators and needed compliance documents. The core process map gives an overview of the key processes.

 

Strategic Planning

 

BPA Quality ISO 9001:2015 gives answers to the new ISO requirements, like considering your stakeholder’s expectations and determining your quality strategies such as competitive intelligence.

Market

 

New quality tools have been integrated like SWOT analysis to better support your strategic decisions and business opportunities.

 

 

Risk management is now required by the ISO 9001:2015 standard. Risk management is the preventive way to avoid nonconformities. 60+ high level risks have been identified and are ready to be assessed periodically using our scorecard component.

 

Auditing is a powerful tool to check for any process compliance. 100+ audit questions grouped by ISO 9001:2015 clause and chapter will help you planning your internal audits. The audit question library contains another set of questions to help your organization qualifying and evaluating suppliers. Key suppliers are periodically evaluated using scorecards.

 

Prebuilt workflows will drastically reduce time to handle your quality processes. The 8D non-conformance/CAPA workflow makes sure you go through the main steps to build your team, describe the problem, investigate root causes, declare corrective/preventive actions and measure their effectiveness. The 8D CAPA report is generated on the fly and can be emailed to your stakeholders from the system.

 

Knowledge is one of the most important asset in your organization. ISO 9001:2015 requires to develop, maintain and retain knowledge in your company. BPA introduced a wiki system to sustain your knowledge management initiatives.

 

Contact us to learn how BPA Quality will help you registering or renewing your ISO 9001:2015 certificate and guide your organization to Excellence.

Risk Details

Fall 2015 Release Brings Fantastic New Features

Fantastic new features have been developed to match managers needs in the different lines of business like quality, compliance, risk, finance, sales, IT.

As you know SharePoint is not very good at managing recurring events. The way companies work is different than what is proposed with SharePoint. BPA has develop an inline calendar which allows companies to optimally manage recurring events (audits, inspections, tasks, maintenance…) with a user-friendly UI.
Risk Details

 

BPA’s “What’s new” component allows consolidating data from one or many sub sites for a specific period. This is great added value for returning end users or managers to catch important matters at a glance.
BPA Quality 2015

 

The document link component allows viewing parent or child documents related with each document. This is optimal for compliance document management.
Compliance Documents

>> Access our discovery sites now

Regulatory 2015

Drive Compliance for Each Affiliate, Subsidiary or Client

This is an example of a professional solution built using our components with no development needed.

This use case scenario applies for the following scenarios:

  • A group of company wants to ensure compliance for each affiliate (e.g. group of pharmacies)
  • A company holding wants to ensure compliance for each subsidiary or location
  • A consulting/regulatory office wants to ensure compliance for their clients

In this example a group of companies/company holding/consulting office want to share regulatory content – e.g. identified risks, requirements, SOPs, compliance documents – with their affiliates/subsidiaries/clients.

The group of companies can view consolidated risk information for all affiliates, grouped by territory, in the root site home page.


BPA Regulatory 2015

 

When drilling down, high risks with their severity are visible for each territory. When clicking one of these risks, the affiliate site opens and displays the related risk record with their controls and mitigation actions.


BPA Quality & Risk

 

Each affiliate has a private and secure regulatory instance. Affiliate are responsible to set periodical controls and actions to mitigate risks.


Risk Details - Controls

 

The group of companies is responsible for managing regulatory content for each affiliate. In this example, risk sources and risks automatically replicated in each affiliate’s site. The process happens in the background and is totally transparent for end users.


BPA Replication

 

Compliance documents are centrally managed by the group of companies and automatically replicated in each affiliate’s site.


Compliance Documents - document links

 

Each affiliate site is created from a template and contains all needed lists, pages and navigation. Adding a new affiliate site takes 2 minutes. When connecting, the affiliate has an overview of important metrics, like new published documents or risks by the group of companies.


BPA Quality 2015 - what's new

 

Each affiliate is responsible to take published risks into consideration (or not), periodically assess risks, set the needed controls, and define treatment actions when needed.


Risk

Conclusion

BPA Regulatory is intended to regulatory offices (financial services, healthcare…), professional associations, groups of companies (pharmacies…) and company holdings.

The platform is based on SharePoint, ensuring maximum end user experience and productivity. The platform is powered by the BPA’s component framework, giving power users full control to quickly adapt the solution to the customer + affiliate’s needs with no development.

Benefits for customers: differentiation of the offered services, recurring source of revenues, possibility to offer new associated services with the platform (e.g. compliance audits which will be much easier with the tool), modern image, etc.

Benefits for affiliates: a dedicated compliance platform is not necessary, regulatory content is managed by professionals, attractive pricing, simplified audit process and improved compliance.
BPA is responsible for developing, supporting and hosting the platform.

integrated-e-government-solution

Integrated e-Government Solution – Citizen Service Center

Together with 2 technology partners, we have developed an integrated citizen service center solution, named ProximCity.

ProximCity is the next generation e-Government solution embedding configurable mobile solutions, a self-service portal for citizens and a back-office solution for public administrations.

Rich mobile apps are available to citizens for online administrative procedures, incident reporting with geolocation and much more.

The hosted secure self-service portal is accessible 24/7 from a computer or mobile device. The most popular services are offered, like civil status, citizenship, childhood, daily life, culture, transport, etc.

The back office solution tracks all relationships between a public administration and its citizens. Requests, activities, emails, documents are centralized providing a 360 degree view of the citizen.

BPA 2015 Mobile Solutions – Take Your Enterprise on the Road

BPA 2015 mobile solutions will make your SharePoint experience unique and give your enterprise the mobility you need to stay competitive. We’ve designed our apps to make SharePoint your daily business tool by tracking relations, displaying contextual data with user-friendly ergonomics and keeping screens flexible and intuitive for end users.

Access any SharePoint or Microsoft Office 365 site from your device. Easily synchronize your favorite lists and content to access it offline. What else can you do? Read on to learn more about our easy-to-use features.

BPA 2015 mobile solutions

In each list, you can define one-click actions (such as Click to Call or Click to Localize) and select the fields to be displayed or searched using the search engine. You can select views to filter data as well.

Accounts

When you click the Localization icon, the map displays the current account’s address.

Location
In each Item Detail Page, such as the company page, you can select the related data you want displayed, including contacts, opportunities, attachments or other information. Track any relation you want; for example, you can see tasks associated with a project or contracts related to a customer. Easily navigate from a parent to a child item with our intuitive interface. You also can add new child items or search in the child items from the Item Detail Page.

including contacts

By clicking the configuration wheel, you can simply drag and drop the child lists you want to display. Track any relation with your mobile device!

configuration Crm mobile

With the iPad version, it’s even easier to navigate in the tool. In this example, an auditor can simply check compliance for audit questions during an inspection visit.

iPad

The parent data will be automatically prefilled when you add a new item in a list, making the process easy and straightforward. Customize further by defining the fields to be visible when editing or displaying an item. This will avoid the need to fill in every field when on you’re the road or offline. Offline content will be automatically synched when a connection is available

Offline content

Take a photo or add any existing picture from your device into SharePoint and keep the context. For example, take a photo from a signed contract and link it with a contact or opportunity. Or take a product picture and link it with an audit or non-conformance, even while offline.

add foto from your device into SharePoint

When a device has been configured, you can share the configuration with other devices and users. You can even prompt end users to import a configuration file.

  you can share the configuration with other devices and users

Inviting mobile users, granting site permissions and managing configurations is easy from our secured central platform. You can be sure only selected users have access to specified sites.

granting site permissions

Our mobile solutions are currently available for iOS—use BPA 2015 features with your iPhone and iPad! (Look out for our new Android version is expected at the end of the first quarter for 2015.) Take your SharePoint solution where you need it—on the road!

>> Download and test now!

Quality Management Software (QMS) – BPA Quality & Risk 2015

The new BPA Quality 2015 is an integrated Quality Management System (QMS) software for Quality + Risk management built on Microsoft Office and SharePoint technologies.

This third generation QMS was developed with Quality professionals to be compatible with the new 2015 revision of ISO 9000 standards which include risk management.

Your dedicated home page will display your tasks, meetings, improvement actions and favorite items.

BPA Quality & Risk 2015


The aim of a quality system is to enable all needed processes to match customer requirements and to get customers satisfied. Constantly track customer satisfaction and neglected customers thanks to multi-list queries and graphical charts. Users simply refresh the dynamic queries to have up-to-date reports and even drill down through charts to view list items.

dashboard -BPA Quality Managemen

BPA Quality Management software was designed to match any quality standard. It’s based on the universal Deming wheel for continuous improvement of quality processes.

The KPI scorecard is an innovative way to periodically track KPIs related to quality objectives. This visual system makes sure you reach your objectives and continuously improve.

Objectives

The non-conformance cockpit lets you track all important KPIs associated with non-conformances and their related CAPA actions.
a non-conformance detail

This is a non-conformance detail page where you can view all important relationships in a hierarchical tree view. All important data is available in one single page, like root causes, CAPA actions, tasks, emails, meetings and documents related with the non-conformance.

Hierarchy

From the audit detail page, auditors can simply add questions from an audit question library. The audit compliance will be automatically calculated. By pressing a button, you can produce a formatted audit report ready to be sent by email to the management team or to your customer.
Audit overview

Training collaborators is crucial to continuously improve your quality management processes. The system will help you manage training courses and their related participants, actions and activities. The dashboard will let you know about collaborators that need to get trained.
Training overview

Risk management is an important new requirement with ISO 9000:2015 standards. This solution will help you managing the entire risk management wheel, from risk identification, risk assessment, risk treatment to risk monitoring.
Risk

Have a 360° view on your risks. Be sure recurring risk controls and treatment actions are compliant. Track mitigation actions to continuously reduce or transfer risks. The tool also lets you track incidents.
Risk overview

Microsoft SharePoint is very good at document management. Native MS Office integration and document versioning come out-of-the-box. In addition, BPA introduced a simple yet powerful compliance document approval workflow. Be sure compliance documents are validated and approved by the right persons and distributed to the right recipients.
Compliance Documents

At a glance, the Overall Dashboard gives you instant insights about compliance for all quality management processes.

Overall Dashboard

Mobility has become very important with quality management. Auditors and inspectors need mobile solutions for auditing customers or suppliers remotely and even offline. BPA mobile solutions are native solutions for iOS and Android providing easy navigation and data editing, even offline.

BPA mobile solutions

BPA Quality 2015 runs on Microsoft Office technologies and the Microsoft SharePoint Foundation version, embedded with Windows Server at no additional cost, or the SharePoint Server version. A lighter version is expected to be released later with SharePoint online and Office 365.

Please ask for a trial version here.

BPA CRM 2015 – Project Management & CRM for Microsoft Office Technologies

BPA CRM 2015 is a SharePoint-based integrated solution for CRM + Project management directed to end users and designed to be configured by Line of Business managers.


Tremendous enhancements have been done to improve the user’s experience within the system and to give managers the tools they need to perform, measure and improve processes.

From your home page, you can view your favorite items.

sharepoint 2015

This new tab component allows displaying multi-list reports, graphical charts or KPIs in tabs. The customer dashboard gives instant insights on customer’s satisfaction, top or neglected customers.

With one click, you can drill down on charts to view, filter or sort data and finally build powerful excel reports.

Accounts


The new Intelligent Relationship Manager tool will automatically suggest new contacts to be added in the CRM. Incoming and outgoing emails will be automatically tracked in the CRM regardless of the device you’re using.


The new Intelligent Relationship Manager

You can now share email templates with your teams and send formatted mass emails directly from the CRM. Emails can be triggered by a workflow, so you can nurture your leads automatically.

mass emails directly from the CRM


With the new email tracking module, you know who has opened your emails and you can prioritize calls based on this information.
email tracking modul

The calendar displays many lists with different colors in an aggregated view, like daily meetings, projects and marketing events.

Calendar

The new sales dashboard provides the tools you need to better track sales activities and improve results. These tools are based on proven sales methods and come out-of-the-box with BPA CRM 2015.

Sales Dashboard


The lead tracking system is a visual system that helps sales people track leads with important KPIs such as how many days the lead is open, what is the lead value (based on your own criteria). Colors will let you know if you need to pay attention to certain leads. This tool is based on a proven lead qualification methodology and experienced good practices.

Lead Qualification


Get leads from your web site automatically entered into your CRM. The form generator will automatically generate forms for your landing pages.

The lead tracking


The new email marketing module enables you to send thousands of emails to your targeted contacts. The tool will ensure emails make it to each recipient’s inbox. Campaign statistics like open rate and click rate will be automatically synched back in your CRM.

Campaign Details


Finally, all important metrics and KPIs are tracked in one single marketing dashboard.

Marketing Dashboard


Customer requests will be automatically tracked in the system, whether sent per email or from the BPA helpdesk solution.

Hepldesk


Now you can track projects directly from the CRM tool. Projects with associated activities, emails and documents will be linked with your customer database.

Project Details


The new version for mobile solutions (for iOS) allows sharing cross device configurations. Now you can have access to your CRM data remotely and even offline.

new version for mobile solutions

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