Help Desk Solution with SharePoint
With BPA Web Part bundles, you can easily assembly a powerful collaborative help desk solution with SharePoint.
The help desk solution can be a standalone solution or linked with BPA CRM. The help desk solution will be open to your external customers and partners.
In a central location, your support team will get instant customer requests. Requests, replies and discussions will be tracked in the system with strict user permissions.
Sample use cases for this help desk solution:
- Account and contact/candidate management
- Registration management
- Permission management
- Activity management
- Request and reply management
- Document management
- FAQ management