• Building Effective Customer Feedback Surveys with Office 365/SharePoint & BPA AppsJanuary 21, 2020 - 11:51 am

    Integrated approach for building a customer feedback survey, consolidate data and take the necessary measures, using Forms, Power Automate and BPA Quality on SharePoint/Office 365. In ISO 9001:2015, the clause 9.1 requires an organization to determine appropriate methods for monitoring and measuring customer satisfaction by using customer satisfaction surveys or providing methods for receiving and […]

  • QM Software Evaluation & Implementation – SAQ Event SummaryJanuary 21, 2020 - 11:31 am

    We would like to thank the SAQ section Zürich for their authorization to reuse some photos and content from their article published in the Management & Qualität review in December 2019. The original article can be downloaded below in original German language. Last Fall 2019, the Swiss Association for Quality (SAQ, Zürich section) has organized […]

  • BPA Quality App on Office 365/SharePoint – 3 Minute-Introduction VideoJanuary 21, 2020 - 11:23 am

    BPA Quality is an integrated app for Quality, Health, Security and Environment to fit ISO series or any regulation and methodology. It covers all modules needed for efficient continual improvement, like customer satisfaction, supplier evaluation, graphical process maps, compliance document management and more. Customers can extend the app to their needs and replace existing spreadsheets […]

  • ParetoPareto Analysis as an Effective Quality Improvement ToolDecember 22, 2019 - 4:13 pm

    Pareto dashboard example to determine which root causes provoked 80% of nonconformities using BPA Quality on Office 365 and Power BI. In the quality improvement context, a Pareto chart is a simple tool that helps organizations identify the most frequent defects, complaints, or any other factor that can be counted and categorized. The chart takes […]

  • Microsoft Opens Datacenters in SwitzerlandNovember 24, 2019 - 8:42 am

    It’s live ! Microsoft cloud is now available in Switzerland. Microsoft’s cloud datacenter regions in Switzerland are up and running with local data residency for security and control as well as redundancy across the Zurich and Geneva areas. In the first phase, selected customers (early adopters) will benefit from Microsoft cloud services in Switzerland. General […]

  • Building an Efficient Skill or Competency Matrix with Office 365 & SharePointNovember 24, 2019 - 8:03 am

    Innovative way to manage skills, competencies and produce an interactive skill matrix dashboard, using Power Automate for automation, Power BI for reporting and BPA Quality on SharePoint/Office 365. In ISO 9001:2015, the clause 7.2 specifically requires an organization to determine the necessary competency of collaborators and ensure they are qualified on the basis of appropriate […]