Audits Made Easy, Even Offline

Audits Made Easy with the New Audit Power Apps

Audit management is not a straightforward process and includes different steps for planning & preparation, execution, follow-up, and closing.

At BPA, we have developed tools to simplify the overall audit process:

  • The audit module in BPA Quality is the place to plan and prepare audits by selecting questions for any quality standard or inspection type.
  • An automated workflow send reminders to the concerned persons and calendar invitations to auditees.
  • While auditing, the new Audit Power Apps is used by auditors anywhere, even offline, to set question compliance by touching the screen, take photos and record voice.
  • Back in the office, auditors review data and multimedia in the BPA Quality software, and track follow-up actions until they are effective. Powerful BI reports present consolidated audit metrics.

By providing the right tools for the right activities, we maximize auditors experience throughout the whole audit process.

Audits Made Easy, Even Offline

The new Audit Power Apps is designed for maximal user experience while auditing.

The audit Power Apps is designed to run on tablets or phones and gives ultimate experience while auditing, even when no Internet connection is available.

The full-featured BPA Quality software is used to prepare audits, select questions, collect auditors data and multimedia (from the audit Power Apps), track follow-up actions, and display BI reports.

Audit page with related questions in the BPA Quality software.

Process automation (using Power Automate workflows) makes sure the concerned people are reminded about the audit, and ensure follow-up actions are completed and efficient.

By providing the right tools when they need it, we maximize auditors experience, simplify the overall audit process, and enable continual improvement.

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Introducing BPA List Search App on Microsoft Teams

Search and share information from BPA directly within a chat conversation in Microsoft Teams.

Over the past months, we investigated different ways to achieve 2-ways communication between our SharePoint apps and Microsoft Teams. First, we explored a new way to solve problems with instant discussions. Secondly, we looked at adaptive cards to better interact with external stakeholders.

Today, we proudly introduce a new app to search and insert information from BPA directly within a chat conversation in Teams. The app prevents users to switch context away from the discussion, find the needed information in BPA and return back in Teams to continue the conversation.

The BPA List Search App works with desktop, web and mobile versions of Teams. In one click while discussing, allowed users can start the app and search for a specific record in a list. Matching records will be displayed by typing. When selecting a record, an easy-to-read card will be appended in the conversation, showing record information with a button to open contextual details in the BPA software (and BPA software will soon run on Microsoft Teams as well).

For example, you can use the app to retrieve a specific nonconformity while discussing with your compliance team. By opening the nonconformity in BPA, your team gets all details about the current incident. In a different context, while discussing with your sales team, you could search for a specific sales opportunity and share details.

The BPA List Search App brings useful business information to workers on the field or on the shop floor and back-office collaborators, anywhere, on any device, when they need it. The app covers the gap between structured business content (in BPA apps and SharePoint) and unstructured instant discussions in Teams.

As a result, people take faster decisions and organizations, processes become more efficient.

At BPA, we truly believe instant collaboration is becoming the next move in digital transformation.

Contact us if you’re interested to view a product demo or use it for your organization.

>> Access the BPA List Search App Page

Introducing BPA Power Extensions on Office 365

BPA Power Extensions are powerful add-ins to extend capabilities of your existing BPA software on Office 365.

BPA Apps run on SharePoint with Office 365 and natively interface with technologies like Microsoft Teams for instant collaboration, Power Apps for mobile solutions, and Power Automate for process automation. With BPA Power Extensions, organizations will discover the almost unlimited capabilities of Office 365 by using our business applications. We have grouped extensions in 3 groups, by technology:

Instant Collaboration with Teams Apps

Microsoft Teams is used by millions of users for instant collaboration. Teams can be used as “interface” to BPA Apps for accessing or adding data. A new App had been released for searching and sharing business information in BPA Apps while discussing in Teams, without leaving the chat box (view video here: BPA List Search with Teams)

Workflow Templates on Power Automate (Flow)

Microsoft Power Automate, formerly named Flow, is becoming the most powerful process automation tool on the market, bringing a lot of cross-technology automation capabilities and connectors. We have developed prebuilt workflow templates to be plugged in your BPA Apps, like compliance document, nonconformity or audit workflow sets. Process automation brings information to the concerned users on the tools they are working with, productivity is improved and cost is reduced.

Mobile Solutions on Power Apps.

We are working on mobile solutions with Power Apps to give the best user experience and ergonomics for processes like inspection, audit or incident reporting. These mobile apps run on mobile phones and tablets, and can be used by workers on the field or production lines to register incidents or controlling items by taking photos, videos or recording voice.

>> Access the BPA Power Extensions Page

Building a Community Portal App on Office 365

Community portal app built with BPA’s no-code app building platform on SharePoint/Office 365.

A community portal is a great way for any organization to centralize communication with their communities of clients, partners, stakeholders, or employees replacing inefficient emails. Portals can be used for different purposes, like help desk/ticketing, customer service, HR or others.

In this example, we have built a community portal app on Office 365 and SharePoint, using BPA’s app building platform. The app is completely configurable and was built in one day with no code!

The community portal app can be used as a standalone solution or can be connected to other BPA apps like CRM or Quality and compliance. At BPA, we are using a community portal since years to better serve our clients, answer tickets rapidly, share tutorials, documentation, FAQ, grant access to software packages and release notes.

With Office 365 and SharePoint, it’s possible to grant a secure guest access to users outside your organization (for example client organizations). External users can access a shared community portal with their Microsoft account or a non-Microsoft personal email with no Office 365 license needed (e.g. using a gmail account). External users will have limited permissions to access the community portal, post requests, view their own requests only, and access shared documentation in read-only.

Once a request is logged, it’s automatically linked with the right client organization and contact person. A discussion can be started between the client organization and the internal support team. Alerts are automatically sent to both parties. Documents or images can be attached to discussions. Internal discussions are not visible to the client organization.

The community portal app is be a perfect match for small and mid-sized organizations running on Office 365. The app will drastically reduce time to answer client requests, improve service efficiency and increase stakeholders satisfaction.

Ask us for an online presentation !

CPM Agency & BPA Announce Partnership to Deliver Best in Class Solutions

April 2020 – CPM Agency and BPA Solutions announce partnership to deliver best in class performance solutions.

About CPM Agency

CPM Agency works in close collaboration with its customers to develop and integrate decision-making, data and collaborative platforms in a personalized manner, thus meeting their needs. These new generation solutions allow them to make the best decisions and to master their processes to maximize their results and ensure their growth.

CPM Agency focuses on data intelligence and collaborative platforms.

“With BPA Solutions as a partner, CPM Agency will be able to deliver high level solutions for customer success. This partnership will allow CPM Agency to optimize SharePoint and Microsoft Office 365 based solutions with the innovative BPA software.” said M. Marcel Bila, Founding Partner, CPM Agency.

About BPA Solutions SA

Since 2001, BPA Solutions is a leading global provider of business software solutions based on Microsoft Office 365 and SharePoint technologies. BPA develop innovative software – Quality, GDPR, CRM – with the highest flexibility, for better quality and simplified regulatory compliance. BPA Solution Builder gives developers a wide range of integrated components to accelerate development and maximize user experience with SharePoint. BPA is proud to be part of the Microsoft Business Applications program as Preferred SharePoint applications. Headquartered in Switzerland, with an office in Seattle USA, BPA is ready to support your digital transformation initiatives. BPA Solutions – Innovative Software for Better Quality.

“CPM Agency can truly add value to our solutions, especially on the business intelligence side. Our organizations have great synergies to better serve clients for end-to-end business solutions”, said Dr. Boris Lutz, CEO & Founder, BPA Solutions SA.

Integrated Quality + Information Security Compliance with Office 365 & BPA Apps

Combining Quality + Information Security – like required by ISO 27001 or GDPR – with BPA Quality on SharePoint/Office 365.

There are a lot of similarities in ISO clauses/chapters for quality (9001), environment (14001), information security (27001), health and safety (45001) and others. This means organizations can use the same tools to setup a “global compliance system”.

Continual improvement is best described by the Deming’s wheel (Plan-Do-Check-Act). Processes, objectives, risks, documents, audits, etc. are the tools to support continual improvement regardless the standards in place.

Let’s follow the PDCA approach to integrate an information asset register with your existing QMS, like required by ISO 27001 or GDPR regulations. For each value-added process, it’s required to identify data/document flows, what kind of data/document is stored and how.

This video presents a scenario to integrate information security with BPA Quality on Office 365, by simple configuration with no code.

In this example, we start from the overall value-added process map and drill down a process to view related compliance documents, audits, indicators, etc. The process data flow has been published in the QMS document library.

The information asset register has been created in the BPA app starting from an existing Excel register. Information assets are added with their required attributes, like data classification, retention and others. Significant assets with sensitive customer data requires a risk analysis. Controls need to be applied for assets with sensitive data.

The same approach can be used for environmental aspect, health and safety registers.

As a conclusion, it is possible to extend your QMS to a global compliance system by integrating new processes. Using a digital app like BPA, you can convert any spreadsheet to a new data register and connect it with the existing modules for continual improvement.

Ask for a BPA Quality Free Trial Now !

How Technology Supports Business Continuity During Crisis

Like other countries, Switzerland – where BPA is headquartered – has closed all schools until April 30th, shut down all public places as well as outdoor sports facilities and parks. Everyone who can is advised to stay home in order to help protect the most vulnerable people in our society and slow down the spread of COVID-19.

The health and safety of each collaborator is our first priority, since more than a week all BPA employees are working from home. We have canceled all travel plans and moved any in-person meetings with our customers, partners and suppliers to online meetings.

We don’t expect any interruption of our services during the COVID-19 period. Most of our clients run BPA apps with their Office 365 tenant and Microsoft is working hard to maintain environments running, even if they are more solicited as usual. Our teams are dedicated to ensure service continuity to all our customers and partners. Having our complete value chain digitalized in the cloud makes things easier for BPA to ensure business continuity and support our customers at each stage of their projects without interruption.

BPA apps for Quality, CRM, GDPR meet quality, environmental, health & safety and information security regulations. Organizations use BPA apps to store SOPs (e.g. emergency situation SOP like COVID-19), good practices, problem-solving processes, events, risks and actions for continual improvement. Identified health and safety risks are monitored in our apps with their related controls to mitigate impact/occurrence and ensure each collaborator is safe.

During these challenging times you can count on BPA and our cloud-based Apps to support you. We offer a no-cost 1-day package with a consultant to start your quality, health, safety… project (conditions to be discussed with BPA).

Stay safe !

Improving Cross-Company Collaboration with BPA, Teams & Office 365/SharePoint

Improving cross-company collaboration, with Teams, Power Apps, Power Automate and BPA Quality on SharePoint/Office 365.

Cross-company collaboration is complex, even in the digital world. Emails remain the traditional way to communicate with suppliers, customers and external stakeholders. However, emails are personal, not formatted and not very efficient. Using self-service portals with external stakeholders is a better alternative, however it’s more complex to setup, cost is higher and portals are not flexible to adapt.

Microsoft Teams with Office 365 brings new tools for improving communication with internal or external stakeholders. Teams is a tool for instant discussions, meetings, and file sharing. It’s now possible to post forms in Teams (using adaptive cards), which opens new doors for better cross-company collaboration.

This disruptive scenario presents a client organization improving collaboration with a major supplier using Teams. By receiving a supplier nonconformity, the client register the incident using a mobile device and the supplier gets an automatic Teams alert. A form is posted to the supplier to determine actions regarding the nonconformity. Finally, the supplier gets periodical performance indicators from the client.

In this example, Teams is used as an “unstructured” front-office collaboration tool while BPA Quality is the structured back-office software to track all data, decisions and actions. Teams is well adopted by growing number of organizations. New cool features are expected soon, like Talkie Walkie, task management, bringing Teams to shift workers and the shop floor.

At BPA, we think instant collaboration is the future of Quality. By replacing inefficient emails, heavy portals and traditional task workflows, instant collaboration improves communication with internal and external stakeholders. Benefits are numerous, sharing Teams with external users involves no additional cost for the client (Teams is part of Office 365) and it’s no charge for external stakeholders (they get invited by the client).

As a conclusion, BPA software and Office 365 provide new tools to reach Quality 4.0 and improve cross-company collaboration. This no-code scenario can easily be configured and implemented for any type of organization.

Request for a BPA Quality Free Trial Now !

Quality 4.0 – BPA Helps at Each Stage of the Value Chain

In February and March 2019, BCG, in collaboration with ASQ and DGQ, conducted an online survey to assess the current status and future impact of Quality 4.0 initiatives. The study can be downloaded from the BCG website below.

Quality 4.0 has many applications at each stage of the value chain. BPA software and Office 365 technologies can help organizations to implement Quality 4.0 use cases, from R&D to after-sales, including procurement, manufacturing and logistics.

Here are some examples how BPA and Office 365 technologies can help you in your Quality 4.0 journey.

R&D

Switching to an agile product/project development methodology, organizations can save a lot of time and effort. We help to better connect project teams together by providing instant collaboration tools with internal/external teams and collecting project data, actions, decisions in a structured way.

Procurement

We facilitate cross-company collaboration with suppliers by better tracking nonconformity, improvement actions, and providing supplier performance dashboard, read article.

Manufacturing

Using BPA, shift workers can access digital SOPs on touchscreen on the shop floor. We facilitate quality control in the production line, using mobile devices with object detection and AI, read article. A failure catalogue mobile app helps manufacturing workers to take decisions about nonconformities. With instant collaboration, problem solving processes will be much more efficient, read article. BPA’s underlaying technologies like Microsoft Azure allows predictive maintenance or nonconformity detection with IoT.

Logistics

Using an object detection app helps inventory workers to count and categorize inventory items, read article.

Service and after sales

We improve customer support through instant collaboration and customer surveys, read article.

Cross-functional

BPA’s end-to-end QM software facilitates cross-functional collaboration, thanks to centralized data and instant collaboration tools with internal departments and external stakeholders.  The software makes sure your organization has the needed skills and competences for achieving Quality 4.0, read article. BPA tools can successfully be used for lean management initiatives to reduce cost and reach continual improvement.

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Download the BCG study about Quality 4.0

Building Effective Customer Feedback Surveys with Office 365/SharePoint & BPA Apps

Integrated approach for building a customer feedback survey, consolidate data and take the necessary measures, using Forms, Power Automate and BPA Quality on SharePoint/Office 365.

In ISO 9001:2015, the clause 9.1 requires an organization to determine appropriate methods for monitoring and measuring customer satisfaction by using customer satisfaction surveys or providing methods for receiving and dealing with customer feedback.

It is obvious that businesses must guarantee their customers are satisfied. Happy customers will most likely remain loyal on the long term and recommend your products to other organizations. Listening to their clients makes organizations successful, and customer feedback surveys is an easy way to do it.

This no-code scenario presents a simple configuration example to prepare an effective customer feedback survey with the BPA Quality app.

The customer feedback form was built with Microsoft Forms and can be shared with customers by email, QR code or embedded in your web site. The form is adapted to fit any screen, even mobile phones. When submitting the survey, data is sent to BPA Quality using a simple Power Automate flow and internal users get notified.

Survey replies get consolidated in the BPA app, and the concerned persons will be automatically alerted in case a customer is not fully satisfied. Survey data is visible from the client organization page, together with other client-related information like contacts or complaints. Dashboard display instant metrics like the overall customer satisfaction and other consolidated metrics about customer feedback or visits.

In summary, it’s very easy to create any survey, consolidate data and take the necessary measures in the BPA app. By listening to customers, your organization will improve business results.

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