The Ideal CRM Solution Dedicated to Small Businesses

Small and mid-sized businesses are strongly impacted by poor sales efficiency and complex CRM systems.

Financially fragile, small organizations are affected by revenue losses & poor conversion rates, they have no option for dedicated CRM resources and no time/money for complex CRM solutions.

An adapted CRM solution is critical for small companies to better know conversion rates and increase sales efficiency. Because sales processes evolve rapidly in small businesses, the CRM system needs to be very flexible. It has to work tightly with Microsoft tools used by sales teams. Ideally, important end user tools – like calendar, reminders, emails, collaboration, Office apps, CRM system – need to be in the same interface (yes, it’s possible!).

Big CRMs are costly, complex, not flexible, and not adapted to small organizations. These complex tools require dedicated resources and extra costs to work normally.

BPA CRM is an out-of-the-box solution dedicated to small businesses. It’s easy to use, efficient and cost-effective. The solution is built with 30+ modular functions. Non-IT persons can adapt the system very quickly.

BPA CRM runs on Office 365, including tools like instant discussions, team collaboration, Office applications, workflow automation, mobile solutions, powerful reporting and more.

BPA CRM probably gives the best user experience, because important end user tools are available in the same interface.

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BPA Quality Was Nominated by the European SharePoint Community

The European SharePoint and Office 365 Conference just terminated two weeks ago in Dublin, Ireland. 2,000 developers, IT professionals and Business Decision Makers have attended to learn from the world’s best SharePoint, Office 365 & Azure speakers.

We are very excited to have been nominated twice with BPA Quality, by the conference organizer, as finalist for the most innovative SharePoint solution and best Office 365 add-in.

This year the awards went to LiveTiles and KanBo! Congratulations, well-deserved!

“I’m very happy of this nomination because the competition is big. Congratulations to the whole BPA development team which has worked really hard to release our 365 apps. We have succeeded our challenge to have one single solution running on SharePoint 2013, 2016 and Office 365, with almost the same code.”
Dr. Boris Lutz, Founder & CEO at BPA Solutions

BPA Quality can now be installed in your Office 365 tenant. All native features from Office 365 are available, like instant discussions, collaboration, Office applications, workflow automation, mobile solutions, powerful reporting and more. The solution includes 30+ BPA modular functions to customize the solution to your needs, with no code. Power users are autonomous to extend the solution.

“It’s a fantastic opportunity for quality teams all over the world to have a ready-for-use digital quality and risk solution available in the Microsoft 365 cloud, including tools like PowerApps, Flows, Power BI, Forms, Teams and more.”
Belinda Schöni, Co-Founder & CEO at BPA Solutions USA LLC

Automation is the key to running an effective quality program. Become accustomed to lower risk profiles and simpler engagement on quality approaches. With BPA Quality and Risk Management, you can take a templatized approach to the most common quality and risk management functions and internal controls—keeping your focus where it belongs: on your business.

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Benefits of Digital Quality for Your Organization

Digital Quality Gives Executives a Cockpit to Pilot Their Enterprises

A QMS will not only guarantee the quality of your products but also the quality of all related processes to finance, design, manufacture, market, sell your products & services and get profits. In addition, the goal of a QMS is to obtain satisfaction of all internal and external stakeholders.

QMS

Because a QMS englobes all processes, it’s a very powerful management tool to pilot the organization. The QMS dashboard provides all important KPIs, risks and improvement opportunities to make sure key processes are efficient.

BPA Quality is an integrated QMS software providing the most powerful reporting tools for executives to pilot their organizations.

A Digital QMS Helps to Solve Pain Points in the Daily Business

Every business, regardless of size or industry, is concerned with the quality of its product and its overall risk profile. Now there’s a unified, simplified, automated, and easy-to-use solution to address those concerns head-on: BPA Quality & Risk Management.

For Quality, Risk & Compliance Managers, CFO and Process Managers, regardless of industry and company size, BPA helps to solve pain points like:

  • Manual processes
  • Outdated technologies
  • Disparate, cumbersome, and costly paper systems
  • Costly developments of data-entry ready solutions on top of SharePoint/O365

Digital Transformation Has Reached Quality Processes

Digital transformation has not equally reached all company services. HR and CRM processes are digitalized since years. In the contrary, QM processes are usually Excel and paper-based.

Digital quality will help Quality Managers to:

  • Save costs
  • Improve quality
  • Take faster decisions
  • Reach 365 daily quality
  • Develop a preventive attitude
  • Engage and motivate collaborators
  • Spend time on interesting activities

BPA is the First QMS Software Available on Microsoft Office 365

BPA Quality is the first and only all-in-one QMS solution running on Microsoft Office 365, interfacing with tools like instant discussions, team collaboration, workflow automation, mobile solutions, reporting and more. BPA Quality is the most advanced QMS solution in the market.

BPA quality

BPA Quality for Office 365 – Overview Video

BPA Quality is an all-in-one and interrelated Quality and Risk solution, built on Microsoft Office 365.

BPA is built to address the most common compliance standards including ISO9001: 2015, CFR 21 part 11 and others, regardless of industry and company size.

BPA helps you to engage with all collaborators, in order to make your QMS participative and to facilitate continuous improvement.

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Quality System CFR 21 Part 11 Compliant

How to Make Your Quality System CFR 21 Part 11 Compliant

In this article we will discuss major CFR 21 part 11 requirements. We will present how an Office/SharePoint-based quality management system complies with relevant regulations for the life science industry.

People who use systems to create, modify, maintain, or transmit electronic records shall employ procedures and controls designed to ensure the authenticity, integrity, and the confidentiality of electronic records.

 

Quality System CFR 21

This means an electronic system needs to clearly identify users and assign the right permissions to create, validate or read documents inside and outside the organization. Electronic signature makes sure authorized users can prepare and edit documents. Once a document is published, the system declares it as a record for the specified retention period. Information right management policies restrict users from copying or printing documents, even if documents are saved outside the system. Workflows enforce document approval and signoff. An audit trail has to be kept with a document throughout the document and record life cycle. Most of these technologies are part of native Microsoft Windows, Office and SharePoint.

Signed electronic records  clearly indicate the following information: the printed name of the signer, the date and time when the signature was executed, the meaning or responsibility associated with the signature. With Microsoft Office and SharePoint, digital signatures are stored as part of the document. Electronic signatures are stored as part of the audit trail and metadata associated with the document when signed as part of a workflow. The linkage between signature and document is maintained by the server.

Each electronic signature shall be unique to one individual. With Microsoft Office and SharePoint, Active Directory enforces a unique user ID and password for each user. Procedures and policies should be in place to ensure user credentials are periodically checked. Failed login attempts will be logged by Windows Server and related user accounts can be locked out.

Three topics need to be addressed when validating the system: installation qualification, operation qualification and  performance qualification. In the end, the system should perform to the end user’ needs.

The implementation of an electronic signature system must be simple for end users but rigorous enough to meet the organization’s need for record keeping within the organization.

BPA Quality is running on the latest Microsoft SharePoint and Office 365 technologies. BPA contains all necessary technologies to build a CFR 21 Part 11 compliant system. BPA Quality is cost effective and adapted to the needs of very small to large businesses.

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Proces map

Driving Efficient Risk Management

Risk management is a fundamental part of your Quality Management System. In the latest ISO 9001:2015 quality standard, risk management has become a central preoccupation.

Risk management is about developing a preventive attitude to avoid the occurrence of unfortunate events. In managing risks, companies can save resources, improve productivity and increase collaborators’ safety and health.

Not just used in banking or insurance organizations, an efficient risk management can have a direct impact on profits, revenue and business continuity.

A typical risk management process contains 4 main steps:

  • Risk identification
  • Risk assessment
  • Risk treatment
  • Risk monitoring

It’s good to start by defining company processes prior to identifying risks. A process map illustrates value added and resource processes in order to deliver valuable products/services to satisfy customers.

 

Knowing issues, indicators and risks for each process gives clear insights on how to make improvements.

There are 2 ways to identify risks, on the strategic or operational level. SWOT or stakeholder expectation analysis are great tools to identify strategic risks. In daily operations, issues, complaints, audits, correctives actions, indicators, etc. are typical events used to  detect risks. A recurring issue is a typical source for declaring a new risk.

 

 

Different methodologies exist to assess risks. A simple one is to assess probability/occurrence and impact/gravity of risks. The risk severity is the multiplication of probability by impact factors. The impact is sometimes expressed as a monetary value. In FMEA’s methodology (Failure Mode and Effects Analysis), the risk severity is the multiplication of three factors: impact, probability and detection. The risk severity is often displayed in a risk heat map for a specific period. A scorecard is an ideal tool to monitor risk assessment values over  time with their trends.

methodologies assess risks

 

High severity risks display in the red zone of the heat map. These risks need to be treated. Corrective actions are assigned to the process owners, to reduce the risk probability or impact. Periodical controls are set to monitor risks.

Risk compliance documents will be needed to describe your risk methodologies and procedures with their related instructions. These documents are usually part of your quality document management system.

Excel spreadsheets are not ideal to manage risks with their related actions and controls. Excel is a personal tool that is not adapted for collaborative work.

An integrated digital quality management software like BPA Quality will help quality managers to have a participative quality and risk management system.

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Build Professional No-Code Solutions With Office 365

We proudly announce the next coming release of our no-code solution builder for Office 365. In a few weeks, your functional collaborators will be able to build professional business solutions in hours.

Developing with Office 365 is complex, time consuming and expensive. Home-made solutions usually don’t meet user needs on the long term. Developers are not good at designing great UX and user experience is limited.

Build No-Code Office 365

BPA Solution Builder is intended for business users. SharePoint power users can build tailor-made solutions in hours with no development skills needed. It is like playing lego.

The product is non-invasive and behaves like any SharePoint site. It’s easy to create apps, views, columns and relations between apps.

When the lists and libraries structure of your Team Site are ready, build beautiful ergonomics, easy navigation, relational management by simple drag and drop on the page.

The solution remains completely flexible and we guarantee the best user experience.

>> Let us know if you’re interested to know more about BPA Solution Builder for Office 365.

BPA Quality for Office 365 – A Game Changer For Quality Managers

It’s almost released. BPA Quality for Office 365 represents a game changer for Quality Managers. It’s a plug and play QMS software fully integrated with your Office 365 system.

The time of spreadsheets, databases and expensive QMS solutions is over. Quality Managers, we will change your life.

The 4th generation of BPA Quality integrates with the best Office 365 collaborative technologies. Embedded technologies in BPA Quality allow instant discussions, team collaboration, workflow automation, mobility, advanced reporting and many more.

QMS Office

The time for digital quality has arrived. The latest Microsoft technologies will help making your QMS participative, distributing tasks to the concerned persons and taking faster decisions.
Decentralizing the QMS, Quality Managers will have more time to spend on interesting activities to renew certificates and improve processes.

BPA’s digital quality software will prevent administration work to manage heavy paper systems and drastically save costs.

Typical QMS software are complex, expensive and not flexible. The time has come for a user-friendly and cost effective solution adapted for any industry sector and company size.

BPA Quality for Office 365 is soon available to be installed from the Microsoft store.

>> Let us know if you’re interested to know more about BPA Quality for Office 365.

Announcing BPA’s Solutions for Office 365

This is great news for our customers, partners, leads and community. In a few weeks, BPA will release its software solutions – Quality, CRM and Solution Builder – for Microsoft Office 365.

Quality, CRM and Solution Builder – for Microsoft Office 365

No doubt that Microsoft Office 365 is the most powerful collaborative solution in the market, integrating tools like SharePoint, Yammer (discussions), Teams (collaboration), PowerApps (mobility), Flow (workflow), Skype (conferencing), PowerBI (reporting) and many more.

“We are convinced Office 365 represents the foundation for the next generation of business solutions. We are proud to be the first in this market to release a professional solution for Quality Management and a set of components to build no-code solutions with Office 365”, said Dr. Boris Lutz, CEO and Founder at BPA Solutions.

BPA’s solutions for Office 365 represent the 4th generation of our award-winning SharePoint components and solutions.

“Our SharePoint business solutions are being used for 10+ years by hundreds of customers worldwide across all type of industries. BPA is quickly setup for small companies and highly configurable to fit large organizations. We guarantee the best user experience and ensure high user adoption.”, said Mrs. Belinda Schöni, Co-Founder and CEO at BPA Solutions USA LLC.

BPA’s 365 solutions are soon available to be installed from the Microsoft Office store or accessible on our test drive.

>> Let us know if you’re interested to know more about BPA’s solutions for Office 365.

Asking your QMS

How Digital Quality Will Transform Your Business

Digital transformation has not equally reached all company services. HR and CRM processes are digitalized since years. In the contrary, QM processes are usually Excel and paper-based.

365 daily quality: thanks to the latest Microsoft technologies, it’s now possible to access your QMS system anytime and anywhere, geolocate incidents, take pictures, videos or voice messages with your mobile devices.

Asking your QMS: the latest Microsoft technologies make it possible to ask vocal questions to your QMS and get instant responses, for example asking your device for the latest non-conformances you will get an interactive chart as an answer.
Asking your QMS
Taking faster decisions: a digital QMS is a collaborative workspace where everyone can log activities and events. In querying the system, decision makers are autonomous to take faster decisions.

Quality for everyone: a collaborative digital solution will make the QMS participative. Inputs from each single collaborator will be considered in the system increasing employee motivation and decentralizing the QMS.

Spending time on interesting activities: Compared with a traditional system, a digital QMS will reduce time to administrate a heavy paper-based system and reduce risk of errors. Workflows will do the work for you and shorten processes.

Saving costs: A digital QMS will drastically save cost by eradicating the need of paper, reducing administrative tasks like copying information in different files or preparing reports.

Improving quality: unlike silo-based systems, an integrated digital QMS gives the overall picture of interrelated quality processes and drives continuous improvement.

Renewing certificates: a digital QMS will give quality directors precious time to improve processes and renew certificates with no need to worry about administrative tasks.

Developing a preventive attitude: identifying risks will prevent unfortunate events to occur. A transversal risk management module will facilitate anyone to declare risks related with any quality process.

>> Discover now how BPA’s digital QMS will transform your business