Three Reasons Why CRM Has the Best ROI of Any Technology Investment

In its “Technology Trends 2014” survey, Computer Economics identified CRM systems as the most low-risk/high-reward technology trend, based on cost predictability and return on investment (ROI). What factors make CRM technology such a sound investment across the board?

  1. Taking advantage of the cloud. An article on the survey by Redmond Channel Partner says that the high ROI for CRM systems “may be due to the increased use of cloud-based offerings.” Cloud-based CRM solutions help organizations avoid many upfront costs. They reduce operating expenses by outsourcing hardware and software maintenance, plus they often have lower licensing or subscription rates.
  2. Investing time wisely. Companies invest time as well as money in CRM technology. The more time saved, the greater the ROI. Cloud-based CRM solutions are on the rise and can be deployed especially quickly, without lengthy downtime and with no equipment or software to install onsite.In addition, CRM solutions are increasingly designed to plug into existing systems and software. This results in a short learning curve without a long training period. Employees can get up to speed rapidly with new CRM technology if it’s better integrated into the existing environment.
  3. Offering more flexibility. Technology changes at a dizzying pace, and CRM systems are no exception. CRM technology is keeping up with the growing trend of workplace BYOD (bring your own device) policies. Again, this means reduced hardware costs and better CRM solutions for a mobile workforce – all helping boost the ROI.CRM solutions also need to grow and adapt with organizations. More staff, more products, and, most importantly, more customers – CRM technology today is able to scale up as needed with less cost.

Flexibility, quick deployment, and cloud-based technology all help keep initial CRM investment costs low and predictable. The returns – increased sales, better customer relationships, and higher products – make CRM technology the smartest investment your organization can make. BPA Solutions is on the leading edge of these trends, and offers an award-winning CRM system that is intuitive, flexible, and already integrated with the tools you use every day. Contact us today for a free demo, or sign up for a free trial to experience the latest in CRM technology.

Mobile-capable BPA CRM for SharePoint 2013 Released Today

BPA is proud to announce the release of its award-winning CRM solution with SharePoint 2013. This is a huge step forward. Now you have a complete and mobile-capable CRM solution natively built on the top of the most powerful collaborative platform ever.

mobil capable CRM

As you plan for growth in 2014, a mobile-capable, top-notch Customer Relationship Management (CRM) platform should be your highest priority. Mobile CRM is projected to grow by 500% by 2014, and executives have identified CRM as their most-wanted mobile app. Read our blog to see why your CRM software must be mobile in 2014.

The best CRM doesn’t have to be the most expensive. In fact, it should be affordable, cost-effective, and reward you with impressive ROI through nurturing of longstanding customer relationships and development of new clients via an enthusiastic sales force. With the right CRM solution, it’s your business that will balloon, not your budget.

BPA Solutions offers a powerful, mobile-ready CRM that empowers your sales staff anytime, anywhere. Your frontline will be equipped and able to fully access a mobile and connected market, reaching it ahead of your competition, all while minimizing cost, risk, and deployment time. Want to give it a test drive? Watch one of our “day in the life” webinars, or sign up for a FREE TRIAL of BPA’s Mobile CRM today

Turn Office Wars Into Positive Relationships

The stress and conflict of office communications is so ingrained in our culture, it’s a staple of comedians the world over.  From Dilbert to Office Space, it’s always laughable how hard it is to get along in the workplace.

So in this new video clip from BPA Solutions, we fully expect the soldiers to leap gleefully into the fray, backstabbing and engaging in hand-to-hand combat to win the day.  But, with a CRM for SharePoint, it doesn’t have to be that way.

Just like the soldiers in this video, you can get your various departments working together to achieve the same goals by developing closer relationships with a top-notch CRM platform.

A good CRM for SharePoint 2013 allows you to manage your accounts, your contacts, your calendar, your to-do list, your documents, and more, from one easy and intuitive user interface. And, when it’s mobile, it goes everywhere your staff goes.  Track all your business critical processes with one solution. From sharing documents to scheduling meetings to managing project deadlines, everything is easier when you have the right tool.

BPA Solutions offers a CRM solution directed at the frontline workforce, configured the way you do business, and gives you ultimate control. Our mobile, scalable, configuarable, affordable solution will put your entire team on the same page, and allow them to streamline communication and develop closer working relationships.

If you want to see how BPA CRM Solutions can revolutionize the way you do business, start a free trial today.

Three Reasons Your CRM Software Must Be Mobile

sharepoint for iphone
Mobile capability for CRM software has rapidly evolved from a nice-to-have feature to a critical component of CRM software. Research firm Gartner reports that the CRM software market grew 12.5% in 2012, but they also predict that the market for mobile CRM will grow an astounding 500% by 2014. Here are three reasons why your CRM must be mobile-ready.

Your Employees Will Want It

A recent survey of executives by market research firm IDC, 31% of executives identified CRM as their “most-wanted” mobile app. The reasons are obvious. There is no shortage of studies to demonstrate that mobile capability of CRM programs boosts productivity. A recent Nucleus Research study reported a 14.6% productivity boost from mobile CRM. We expect our employees to do more, faster, every day. Giving them a platform to access their critical business tools anytime, anywhere, is the fastest path to that goal.

Your Customers Will Expect It

Mobile CRM brings you closer to your customers. According to a recent survey commissioned by marketing firm YP, nine of ten people report that they “almost always” have their mobile device with them. This year, mobile devices have become the top choice for accessing the Internet, surpassing PCs. No customer wants to hear that they can receive an answer to their question when you get back to the office. Customers and employees are increasingly living their lives on the go. There is an expectation that a vendor or service representative can access their data anytime, anywhere.

The Market Will Demand It

Instant access to accurate information is required to create and maintain a competitive advantage. Mobile CRM provides the ability to enter transactions and access data on the go, critical for building and maintaining accurate, up-to-date enterprise information and informing rapid decision-making. It is no longer adequate to wait hours or days for inventory to be updated, transactions to be recorded, and orders to be applied. In order to stay competitive in the current marketplace, business tools need to be at your fingertips, not on your desk.

BPA’s new mobile CRM Solution for SharePoint 2013 represents the latest in mobile CRM. For a free trial, visit BPA Solutions today.

Experience the Next Generation CRM Solution for SharePoint 2013

This recorded webinar session presents BPA’s new release of its award winning CRM solution for Microsoft SharePoint 2013.

Leverage your existing infrastructure and deploy an enterprise-class CRM running on the most powerful collaboration platform ever.

Amazing new features and a new user experience will enable your organization to more efficient and productive.

BPA CRM is the most integrated CRM Solution

Welcome to the new CRM generation !

Our SharePoint CRM solution is the most technologically advanced CRM solution for SharePoint with over 30 configurable commercial grade web parts – not just a simple site template.

We deliver a CRM solution directed at the frontline workforce, configured the way you do business and where you get ultimate control.

BPA CRM is built to run on both Microsoft SharePoint Foundation and Server.  Native integration with Microsoft Office ensures the highest productivity.

mass document import with drag and drop
Read more

Easy migration from Salesforce.com to BPA CRM

Logo_CRM

BPA Solutions, the developer of BPA CRM, served as a partner of Salesforce.com

and a user, prior to the development of their trademark solution, BPA CRM. BPA Solutions was one of the first Salesforce.com partners in Switzerland in 2004, and implemented the system in many large Swiss organizations, over a span of many years.

Salesforce.com is a good system for a very specific type of user in large organizations looking for an outsourced CRM system. However, Salesforce.com is not adapted for many organizations looking for a cost-effective and integrated CRM system. Read more

Learn why we make SharePoint the best CRM

bird-tweetsSharePoint is everywhere

Microsoft says that SharePoint is their most successful server product ever with 36.5 million in user license sales reported, between the years 2006-2011; and an estimated 2 billion in total sales reported as of 2013.

60% of U.S. companies have a SharePoint environment deployed somewhere within their organization, and 78%+ of all Fortune 500 companies have purchased it according to Gartner. Gartner tells us that SharePoint is going to be a consumer product like the iPhone. Read more

Government Agency FERA implements CRM

The Food and Environment Research Agency (Fera) is

Food and Environment Research Agency

an Executive Agency of the UK Government’s Department for Environment, Food and Rural Affairs, with an income of around £68m of which 20% is from commercial companies.

Located in York in the UK, it works with a broad range of public and private sector customers including Government departments and agencies, European Commission, overseas governments, research councils, industry levy boards, and commercial organisations. Totalling over 7,000, this customer base also means Fera works in a wide variety of market sectors including agriculture and horticulture, agrochemicals, human and veterinary pharmaceuticals, food and drink, retail, aviation, and renewable energy. Read more

BPA CRM wins SharePoint Award 2013

BPA CRM 2013 was selected Best SharePoint 2013 App Finalist at the European SharePoint Community Awards 2013.

One year ago, BPA was selected as the sole non-American player in the Office-SharePoint 15 Technology Adoption Program (TAP) by Microsoft. Our project was very challenging for both BPA and Microsoft. The idea was to develop a CRM App based on SharePoint online and Azure and available with Office 365. Even more challenging, we wanted to have as far as possible the same code for the App to be deployed either on the Microsoft cloud or on-premise and keep performance high. Read more