Conversation Flows for Problem Solving – ASQ Conference 2019

Disruptive approach to investigate and solve problems by using conversation flows with BPA Quality and Microsoft Office 365 technologies, presented at ASQ Conference 2019.

The whole demo is a fully configurable no-code scenario and includes the following Office 365 technologies: Power Apps for the mobile app, Teams for the conversation flow, BPA Quality on SharePoint as QMS tool and repository, Power BI as reporting tool and Flow as automation tool.

The video presents the following scenario: a nonconformity or incident is declared using a customized mobile app, including photos and geolocation. The nonconformity details are sent to a conversation flow and team members are instantly alerted. Teams members can simply start discussions and meetings by replying to the nonconformity. The whole investigation process happens in the conversation flow until CAPA actions are assigned.

Together with Office 365 technologies, we bring tools to improve traditional business process workflows.

Benefits are obvious, instant discussions and meetings can help taking faster decisions, reducing costs and improving customer satisfaction.

This scenario was presented live during the ASQ Conference 2019 in Fort Worth, Texas.

Making Your QMS Understandable to All by Using Graphics

A picture is worth a thousand words. This is also true for your Quality Management System.

Traditional software, databases and spreadsheets make your quality system hard to understand for end users. A reason for this, typical tools contain no graphics, process maps or visual flows.

Moving to a visual QMS will drastically help employees to understand how your company works.

We bring the most flexible solutions for quality and data privacy compliance, thanks to our no-code app building platform and Microsoft technologies. Power users can simply add their favorite images, maps, process flows in BPA with no pain.

Here are some examples to make your QMS understandable to all, by using graphics.

Process map and sub processes

A graphical process map is the entry door in your QMS and should contain all important value-added processes from client request to client satisfaction.

By using Microsoft Visio diagrams, you can design interactive maps with hyperlinks and dynamic icons (e.g. process health status). Visio diagrams can be connected to objects and attributes in BPA, like a list of processes, sub processes or assets.

By drilling down the process map, graphical flows make each process understandable with their main activities, input and output. Employees can quickly access process-related documents, SOPs and Work Instructions.

Asset Maps

BPA lets you track digital or physical assets, like data assets (needed for ISO 27001, GDPR, data privacy regulations) or equipment with related maintenance and calibration.

In this example, the graphical asset register displays the implementation stage status for asset platforms with regards to GDPR regulations.

Organization Charts

Organization charts (one or multiple organizational levels) is another way for employees to access processes, sub processes and compliance documents.

Ask us for an online presentation and discover new ways to make your QMS attractive by using graphics.

Microsoft Video

BPA helps customers to achieve more with the power of the Microsoft platform

Video and text have been produced by Microsoft.

A technology leader pioneering integrated user-friendly solutions and platform, BPA Solutions helps businesses to simplify Quality, Risk and GDPR compliance.

Headquartered in Switzerland with an Office in Seattle, the company has put his faith in Microsoft’s roadmap and developed its offering over time building cloud-based solutions on top of Microsoft Office 365 and Microsoft Azure.

Working alongside Microsoft teams, BPA Solutions has achieved Microsoft Preferred Partner status, providing additional credibility to its customers and improving its network and opportunities through collaboration with Microsoft Sales.

Benefitting from the agility of Microsoft and the power of the Microsoft platform, BPA Solutions helps its customers to achieve more, leveraging modern, evolving tools and exploring new technology areas.

Taking advantage of dedicated packages for partners and ongoing support, BPA is growing its business in partnership with Microsoft.

AI for problem soving processes

Implementing Artificial Intelligence for Problem Solving Processes

Problem solving is a universal process faced by all organizations when dealing with issues, complaints, incidents, deviations or non-conformances.

BPA’s development lab is currently exploring AI for predictive analysis applied to problem solving processes.

AI for problem soving processes

The developed machine learning algorithm compares similarities between new entered incidents and historical data, and suggests root causes, corrective actions for a quick and efficient solving.

The used algorithm was trained on the entire Wikipedia database for optimal similarity searching, not only looking for exact matches but also analogous matches that have the same meaning by using comparable terms, expressions and synonyms. For instance, when reporting a new incident “customer service was not good”, the algorithm will propose 3 root causes: lack of communication skills, lack of domain knowledge, lack of responsible behavior. In this case, the algorithm found a similarity with a previous incident “customer service delivered poor response”.

Behind the scenes, the process will compare new incidents with previous ones and calculate a correlation factor for each item. Suggested actions and root causes corresponding to the highest correlation factor will be proposed to the investigator.

The data model is updated each time new data is entered in the BPA software, improving the algorithm’s efficiency.

BPA’s AI features will radically help organizations solving problems faster and more efficiently, reducing costs and improving customers’ satisfaction.

BPA will progressively introduce AI to suggest risks and actions related to any quality improvement process, like audits, inspections, objectives, indicators, swot analysis, etc.

Conversational intelligence – read article and view video here – and AI features will soon be available with BPA Quality & Risk Management on Office 365.

BPA is proud to be on the front line implementing AI for regulatory compliance.

Applying AI to Regulatory Compliance – Introduction Video

Artificial Intelligence – AI – is a hot topic at the moment. Microsoft has developed technologies for predictive analysis, usually suited for large volume of data. Industry sectors like hospitals start using these technologies for predictive patient treatments. Another aspect of AI is conversational intelligence, also called bots. A bot is a virtual companion that will guide end users achieving their tasks.

BPA’s development lab is working on creating bots to simplify user experience with our regulatory solutions for Quality, Risk and GDPR. A first experimental bot was developed to guide end-users to submit an incident. Using a mobile device, the end-user is prompted to report an incident. The virtual companion asks for important information to be logged in the system, prompts for immediate actions to be done and optionally proposes to append photos to the incident.

Once the incident has been reported, a workflow starts and tasks will be distributed to the concerned users for qualifying and investigating the incident. At the investigation stage, AI is used for optimal root cause selection, based on 5 why and Ishikawa methodologies. AI will further be used for optimal CAPA/Risk management by retrieving relevant historical data in the system and guide concerned persons to solve incidents quicker and more efficiently.

The experimental bot for incident reporting was developed on Microsoft Teams and runs with any mobile device. It will be soon available for our Office 365 customers. BPA is very proud to be on the front line applying AI to regulatory compliance.

The Ideal CRM Solution Dedicated to Small Businesses

Small and mid-sized businesses are strongly impacted by poor sales efficiency and complex CRM systems.

Financially fragile, small organizations are affected by revenue losses & poor conversion rates, they have no option for dedicated CRM resources and no time/money for complex CRM solutions.

An adapted CRM solution is critical for small companies to better know conversion rates and increase sales efficiency. Because sales processes evolve rapidly in small businesses, the CRM system needs to be very flexible. It has to work tightly with Microsoft tools used by sales teams. Ideally, important end user tools – like calendar, reminders, emails, collaboration, Office apps, CRM system – need to be in the same interface (yes, it’s possible!).

Big CRMs are costly, complex, not flexible, and not adapted to small organizations. These complex tools require dedicated resources and extra costs to work normally.

BPA CRM is an out-of-the-box solution dedicated to small businesses. It’s easy to use, efficient and cost-effective. The solution is built with 30+ modular functions. Non-IT persons can adapt the system very quickly.

BPA CRM runs on Office 365, including tools like instant discussions, team collaboration, Office applications, workflow automation, mobile solutions, powerful reporting and more.

BPA CRM probably gives the best user experience, because important end user tools are available in the same interface.

Access Your CRM Trial Now

BPA Quality for Office 365 – Overview Video

BPA Quality is an all-in-one and interrelated Quality and Risk solution, built on Microsoft Office 365.

BPA is built to address the most common compliance standards including ISO9001: 2015, CFR 21 part 11 and others, regardless of industry and company size.

BPA helps you to engage with all collaborators, in order to make your QMS participative and to facilitate continuous improvement.

Ask for a BPA Quality Free Trial

Build Professional No-Code Solutions With Office 365

We proudly announce the next coming release of our no-code solution builder for Office 365. In a few weeks, your functional collaborators will be able to build professional business solutions in hours.

Developing with Office 365 is complex, time consuming and expensive. Home-made solutions usually don’t meet user needs on the long term. Developers are not good at designing great UX and user experience is limited.

Build No-Code Office 365

BPA Solution Builder is intended for business users. SharePoint power users can build tailor-made solutions in hours with no development skills needed. It is like playing lego.

The product is non-invasive and behaves like any SharePoint site. It’s easy to create apps, views, columns and relations between apps.

When the lists and libraries structure of your Team Site are ready, build beautiful ergonomics, easy navigation, relational management by simple drag and drop on the page.

The solution remains completely flexible and we guarantee the best user experience.

>> Let us know if you’re interested to know more about BPA Solution Builder for Office 365.

BPA Quality for Office 365 – A Game Changer For Quality Managers

It’s almost released. BPA Quality for Office 365 represents a game changer for Quality Managers. It’s a plug and play QMS software fully integrated with your Office 365 system.

The time of spreadsheets, databases and expensive QMS solutions is over. Quality Managers, we will change your life.

The 4th generation of BPA Quality integrates with the best Office 365 collaborative technologies. Embedded technologies in BPA Quality allow instant discussions, team collaboration, workflow automation, mobility, advanced reporting and many more.

QMS Office

The time for digital quality has arrived. The latest Microsoft technologies will help making your QMS participative, distributing tasks to the concerned persons and taking faster decisions.
Decentralizing the QMS, Quality Managers will have more time to spend on interesting activities to renew certificates and improve processes.

BPA’s digital quality software will prevent administration work to manage heavy paper systems and drastically save costs.

Typical QMS software are complex, expensive and not flexible. The time has come for a user-friendly and cost effective solution adapted for any industry sector and company size.

BPA Quality for Office 365 is soon available to be installed from the Microsoft store.

>> Let us know if you’re interested to know more about BPA Quality for Office 365.