Small and mid-sized businesses are strongly impacted by poor sales efficiency and complex CRM systems.
Financially fragile, small organizations are affected by revenue losses & poor conversion rates, they have no option for dedicated CRM resources and no time/money for complex CRM solutions.
An adapted CRM solution is critical for small companies to better know conversion rates and increase sales efficiency. Because sales processes evolve rapidly in small businesses, the CRM system needs to be very flexible. It has to work tightly with Microsoft tools used by sales teams. Ideally, important end user tools – like calendar, reminders, emails, collaboration, Office apps, CRM system – need to be in the same interface (yes, it’s possible!).
Big CRMs are costly, complex, not flexible, and not adapted to small organizations. These complex tools require dedicated resources and extra costs to work normally.
BPA CRM is an out-of-the-box solution dedicated to small businesses. It’s easy to use, efficient and cost-effective. The solution is built with 30+ modular functions. Non-IT persons can adapt the system very quickly.
BPA CRM runs on Office 365, including tools like instant discussions, team collaboration, Office applications, workflow automation, mobile solutions, powerful reporting and more.
BPA CRM probably gives the best user experience, because important end user tools are available in the same interface.
BPA Quality is an all-in-one and interrelated Quality and Risk solution, built on Microsoft Office 365.
BPA is built to address the most common compliance standards including ISO9001: 2015, CFR 21 part 11 and others, regardless of industry and company size.
BPA helps you to engage with all collaborators, in order to make your QMS participative and to facilitate continuous improvement.
We proudly announce the next coming release of our no-code solution builder for Office 365. In a few weeks, your functional collaborators will be able to build professional business solutions in hours.
Developing with Office 365 is complex, time consuming and expensive. Home-made solutions usually don’t meet user needs on the long term. Developers are not good at designing great UX and user experience is limited.
BPA Solution Builder is intended for business users. SharePoint power users can build tailor-made solutions in hours with no development skills needed. It is like playing lego.
The product is non-invasive and behaves like any SharePoint site. It’s easy to create apps, views, columns and relations between apps.
When the lists and libraries structure of your Team Site are ready, build beautiful ergonomics, easy navigation, relational management by simple drag and drop on the page.
The solution remains completely flexible and we guarantee the best user experience.
It’s almost released. BPA Quality for Office 365 represents a game changer for Quality Managers. It’s a plug and play QMS software fully integrated with your Office 365 system.
The time of spreadsheets, databases and expensive QMS solutions is over. Quality Managers, we will change your life.
The 4th generation of BPA Quality integrates with the best Office 365 collaborative technologies. Embedded technologies in BPA Quality allow instant discussions, team collaboration, workflow automation, mobility, advanced reporting and many more.
The time for digital quality has arrived. The latest Microsoft technologies will help making your QMS participative, distributing tasks to the concerned persons and taking faster decisions.
Decentralizing the QMS, Quality Managers will have more time to spend on interesting activities to renew certificates and improve processes.
BPA’s digital quality software will prevent administration work to manage heavy paper systems and drastically save costs.
Typical QMS software are complex, expensive and not flexible. The time has come for a user-friendly and cost effective solution adapted for any industry sector and company size.
BPA Quality for Office 365 is soon available to be installed from the Microsoft store.
This is great news for our customers, partners, leads and community. In a few weeks, BPA will release its software solutions – Quality, CRM and Solution Builder – for Microsoft Office 365.
No doubt that Microsoft Office 365 is the most powerful collaborative solution in the market, integrating tools like SharePoint, Yammer (discussions), Teams (collaboration), PowerApps (mobility), Flow (workflow), Skype (conferencing), PowerBI (reporting) and many more.
“We are convinced Office 365 represents the foundation for the next generation of business solutions. We are proud to be the first in this market to release a professional solution for Quality Management and a set of components to build no-code solutions with Office 365”, said Dr. Boris Lutz, CEO and Founder at BPA Solutions.
BPA’s solutions for Office 365 represent the 4th generation of our award-winning SharePoint components and solutions.
“Our SharePoint business solutions are being used for 10+ years by hundreds of customers worldwide across all type of industries. BPA is quickly setup for small companies and highly configurable to fit large organizations. We guarantee the best user experience and ensure high user adoption.”, said Mrs. Belinda Schöni, Co-Founder and CEO at BPA Solutions USA LLC.
BPA’s 365 solutions are soon available to be installed from the Microsoft Office store or accessible on our test drive.
BPA Quality 2017 is the next generation of software for quality, risk, compliance management and internal control built on the #1 Microsoft SharePoint technology.
Don’t spend time retyping data in heterogeneous Excel files and systems. With BPA you can replace Excel/Office files & databases with one single integrated solution, drastically saving administration cost.
BPA is a unique solution supporting all needed collaborative technologies for improving your processes, like task, email, calendar, picture and document management. As a result, you get the full picture for any quality record.
For example, you can add an Outlook email as a non-conformance including attachments. Pictures can be added to describe the problem. Emails and documents will be managed and traced in the system. Tasks and meetings will be tracked in the tool and synchronized with Outlook.
Let your BPA QMS distribute tasks automatically and plan the work for each concerned end user.
Automatic tasks with email notifications are sent to the concerned persons to qualify, investigate, define an action plan and verify effectiveness of related actions. This will drastically save time and cost.
BPA Quality 2017 includes prebuilt Nintex workflows for non-conformance and compliance document approval processes. In 2014, Forrester Research conducted a study “The Total Economic Impact™ of the Nintex Workflow Platform” and interviewed many organizations. Benefits of automating processes with SharePoint were clearly demonstrated. 3-year results are the following:
- ROI : 176%
- Payback: 10,5 month
- Productivity increase per user: 8-15%
BPA Quality 2017 will save you time and money while improving efficiency for every compliance processes.
In this article we will highlight benefits of digital collaborative QMS for a typical problem solving process.
How does a typical problem solving process look like for most organizations?
Considering the 8D methodology we have following steps for a typical problem solving process:
What are typical risks for this process?
An Excel spreadsheet is certainly not a good way to register problems because one person at the time can modify the file. A form solution allows internal or external stakeholders to register a problem. This avoids the quality manager to register problems for everyone in the organization and make the system participative.
How can you link emails, documents, corrective actions, risks and activities with the problem? Spreadsheets and typical database systems are not adequate to handle related data and documents with a problem. Typical spreadsheets and database systems are disconnected and you will miss the overall picture. The ideal system should display a 360 degree view of a problem with all related information coming from different sources, like emails, tasks, calendar, documents or others.
How to make sure the right persons are alerted during the problem solving process? With a traditional paper or database system, each end user has to manually alert the right persons throughout the process. Obviously it is a risky process, it’s also time consuming and usually not efficient. With a digital collaborative system, workflows and automatic alerts will make sure the right people are alerted. Workflows enforce that corrective actions are efficient prior closing any QMS process. Also, workflows will shorten any process’ lifecycle.
What about reporting? With a paper system, reporting is a time-consuming manual work. With a digital system, you can view instant reports or export any data into a spreadsheet for advanced reporting. No manual work is needed anymore.
What are the benefits of a digital collaborative QMS?
Benefits are numerous:
- Reducing overall cost, like IT cost by replacing multiple heterogeneous systems by one integrated solution, reducing administration and labor cost by replacing a paper-based system with a digital solution, reducing cost of poor quality by having an integrated and collaborative PDCA system that will impact enterprise strategies and objectives.
- Automating processes with automatic tasks and alerts. Workflows will drastically reduce lifecycle for each process and maximize productivity and efficiency.
- Moving stakeholders back in the center of your QMS. Having a participative QMS system will help to spread the word about quality in your organization.
- Meeting regulations will lower risks, legal fees and exposure for your company.
In this article we have discussed the numerous benefits of a digital collaborative QMS compared to typical paper or database systems. Benefits will be the same for any process, like the problem solving process in this example.
The need to comply with customer’s demands and regulations is increasingly challenging for managers and executives. Complex risk(s) and quality management obligations must be observed (and or monitored) on a daily basis down to the affiliate levels. Noncompliance can hurt any organization’s bottom line, market position and corporate image.
The latest edition of the ISO 9001:2015 has just been published in September 2015 and takes care of these new challenges.
BPA developed an all-in-one quality + risk management solution to help organizations registering or renewing their ISO 9001 certificate and be compliant with the 2015 release.
More than 50 quality processes have been described with their purposes (or objectives), inputs, outputs, activities, indicators and needed compliance documents. The core process map gives an overview of the key processes.
BPA Quality ISO 9001:2015 gives answers to the new ISO requirements, like considering your stakeholder’s expectations and determining your quality strategies such as competitive intelligence.
New quality tools have been integrated like SWOT analysis to better support your strategic decisions and business opportunities.
Risk management is now required by the ISO 9001:2015 standard. Risk management is the preventive way to avoid nonconformities. 60+ high level risks have been identified and are ready to be assessed periodically using our scorecard component.
Auditing is a powerful tool to check for any process compliance. 100+ audit questions grouped by ISO 9001:2015 clause and chapter will help you planning your internal audits. The audit question library contains another set of questions to help your organization qualifying and evaluating suppliers. Key suppliers are periodically evaluated using scorecards.
Prebuilt workflows will drastically reduce time to handle your quality processes. The 8D non-conformance/CAPA workflow makes sure you go through the main steps to build your team, describe the problem, investigate root causes, declare corrective/preventive actions and measure their effectiveness. The 8D CAPA report is generated on the fly and can be emailed to your stakeholders from the system.
Knowledge is one of the most important asset in your organization. ISO 9001:2015 requires to develop, maintain and retain knowledge in your company. BPA introduced a wiki system to sustain your knowledge management initiatives.
Contact us to learn how BPA Quality will help you registering or renewing your ISO 9001:2015 certificate and guide your organization to Excellence.
Fantastic new features have been developed to match managers needs in the different lines of business like quality, compliance, risk, finance, sales, IT.
As you know SharePoint is not very good at managing recurring events. The way companies work is different than what is proposed with SharePoint. BPA has develop an inline calendar which allows companies to optimally manage recurring events (audits, inspections, tasks, maintenance…) with a user-friendly UI.
BPA’s “What’s new” component allows consolidating data from one or many sub sites for a specific period. This is great added value for returning end users or managers to catch important matters at a glance.