Introducing BPA List Search App on Microsoft Teams

Search and share information from BPA directly within a chat conversation in Microsoft Teams.

Over the past months, we investigated different ways to achieve 2-ways communication between our SharePoint apps and Microsoft Teams. First, we explored a new way to solve problems with instant discussions. Secondly, we looked at adaptive cards to better interact with external stakeholders.

Today, we proudly introduce a new app to search and insert information from BPA directly within a chat conversation in Teams. The app prevents users to switch context away from the discussion, find the needed information in BPA and return back in Teams to continue the conversation.

The BPA List Search App works with desktop, web and mobile versions of Teams. In one click while discussing, allowed users can start the app and search for a specific record in a list. Matching records will be displayed by typing. When selecting a record, an easy-to-read card will be appended in the conversation, showing record information with a button to open contextual details in the BPA software (and BPA software will soon run on Microsoft Teams as well).

For example, you can use the app to retrieve a specific nonconformity while discussing with your compliance team. By opening the nonconformity in BPA, your team gets all details about the current incident. In a different context, while discussing with your sales team, you could search for a specific sales opportunity and share details.

The BPA List Search App brings useful business information to workers on the field or on the shop floor and back-office collaborators, anywhere, on any device, when they need it. The app covers the gap between structured business content (in BPA apps and SharePoint) and unstructured instant discussions in Teams.

As a result, people take faster decisions and organizations, processes become more efficient.

At BPA, we truly believe instant collaboration is becoming the next move in digital transformation.

Contact us if you’re interested to view a product demo or use it for your organization.

>> Access the BPA List Search App Page

Introducing BPA Power Extensions on Office 365

BPA Power Extensions are powerful add-ins to extend capabilities of your existing BPA software on Office 365.

BPA Apps run on SharePoint with Office 365 and natively interface with technologies like Microsoft Teams for instant collaboration, Power Apps for mobile solutions, and Power Automate for process automation. With BPA Power Extensions, organizations will discover the almost unlimited capabilities of Office 365 by using our business applications. We have grouped extensions in 3 groups, by technology:

Instant Collaboration with Teams Apps

Microsoft Teams is used by millions of users for instant collaboration. Teams can be used as “interface” to BPA Apps for accessing or adding data. A new App had been released for searching and sharing business information in BPA Apps while discussing in Teams, without leaving the chat box (view video here: BPA List Search with Teams)

Workflow Templates on Power Automate (Flow)

Microsoft Power Automate, formerly named Flow, is becoming the most powerful process automation tool on the market, bringing a lot of cross-technology automation capabilities and connectors. We have developed prebuilt workflow templates to be plugged in your BPA Apps, like compliance document, nonconformity or audit workflow sets. Process automation brings information to the concerned users on the tools they are working with, productivity is improved and cost is reduced.

Mobile Solutions on Power Apps.

We are working on mobile solutions with Power Apps to give the best user experience and ergonomics for processes like inspection, audit or incident reporting. These mobile apps run on mobile phones and tablets, and can be used by workers on the field or production lines to register incidents or controlling items by taking photos, videos or recording voice.

>> Access the BPA Power Extensions Page

Introducing Contextual Help & Training Add-in for BPA Software

BPA Solutions entered into a partnership with VisualSP, editor of a walkthrough software for SharePoint and Office 365.

Not only end users will benefit from contextual help to use BPA’s software, they will get online training about quality, risk, GDPR processes and documents to improve quality of the delivered products and services.

Splash screens provide visible instructions to end users, including multimedia content, images or videos. Instructions can point to a specific context or graphics in the user interface, like a navigation link or button. By clicking the help button, users can access contextual help, start a walkthrough tour or view multimedia resources.

In this example, end users who access the compliance document module in BPA Quality can take a walkthrough session by clicking the contextual help button. They will learn about the company document approval process, understand how to search for documents, discover how to accomplish a document training and more.

Example: Contextual help on how to use the compliance document module with BPA Quality.

Once a document is distributed, targeted end users need to get trained about the document content. A different training-oriented walkthrough guides end users to understand the purpose of the document.

Example: Compliance document training walkthrough (HR Procedure).

Once the walkthrough is completed, end users can log training evidence in the BPA Quality software.

These 2 examples demonstrate how the VisualSP add-in brings value to end users, guiding them to use the BPA software and train them about compliance documents and good practices.

The VisualSP add-in is a separate module that can be used jointly with BPA software for quality, risk, GDPR or CRM.

Request for a free trial and discover how BPA Quality and VisualSP work together.

AI for problem soving processes

Implementing Artificial Intelligence for Problem Solving Processes

Problem solving is a universal process faced by all organizations when dealing with issues, complaints, incidents, deviations or non-conformances.

BPA’s development lab is currently exploring AI for predictive analysis applied to problem solving processes.

AI for problem soving processes

The developed machine learning algorithm compares similarities between new entered incidents and historical data, and suggests root causes, corrective actions for a quick and efficient solving.

The used algorithm was trained on the entire Wikipedia database for optimal similarity searching, not only looking for exact matches but also analogous matches that have the same meaning by using comparable terms, expressions and synonyms. For instance, when reporting a new incident “customer service was not good”, the algorithm will propose 3 root causes: lack of communication skills, lack of domain knowledge, lack of responsible behavior. In this case, the algorithm found a similarity with a previous incident “customer service delivered poor response”.

Behind the scenes, the process will compare new incidents with previous ones and calculate a correlation factor for each item. Suggested actions and root causes corresponding to the highest correlation factor will be proposed to the investigator.

The data model is updated each time new data is entered in the BPA software, improving the algorithm’s efficiency.

BPA’s AI features will radically help organizations solving problems faster and more efficiently, reducing costs and improving customers’ satisfaction.

BPA will progressively introduce AI to suggest risks and actions related to any quality improvement process, like audits, inspections, objectives, indicators, swot analysis, etc.

Conversational intelligence – read article and view video here – and AI features will soon be available with BPA Quality & Risk Management on Office 365.

BPA is proud to be on the front line implementing AI for regulatory compliance.

Applying AI to Regulatory Compliance – Introduction Video

Artificial Intelligence – AI – is a hot topic at the moment. Microsoft has developed technologies for predictive analysis, usually suited for large volume of data. Industry sectors like hospitals start using these technologies for predictive patient treatments. Another aspect of AI is conversational intelligence, also called bots. A bot is a virtual companion that will guide end users achieving their tasks.

BPA’s development lab is working on creating bots to simplify user experience with our regulatory solutions for Quality, Risk and GDPR. A first experimental bot was developed to guide end-users to submit an incident. Using a mobile device, the end-user is prompted to report an incident. The virtual companion asks for important information to be logged in the system, prompts for immediate actions to be done and optionally proposes to append photos to the incident.

Once the incident has been reported, a workflow starts and tasks will be distributed to the concerned users for qualifying and investigating the incident. At the investigation stage, AI is used for optimal root cause selection, based on 5 why and Ishikawa methodologies. AI will further be used for optimal CAPA/Risk management by retrieving relevant historical data in the system and guide concerned persons to solve incidents quicker and more efficiently.

The experimental bot for incident reporting was developed on Microsoft Teams and runs with any mobile device. It will be soon available for our Office 365 customers. BPA is very proud to be on the front line applying AI to regulatory compliance.

BPA Quality on Office 365/SharePoint – Overview Video

BPA Quality is an all-in-one and interrelated Quality and Risk solution, built on Microsoft Office 365/SharePoint.

Easy

The app can be downloaded from the Microsoft store and deployed easily in your Office 365 tenant. It’s very easy to use. You can start improving processes right away!

Flexible

The app is built on 30+ modular components and features. Our customers have full control to extend the software or build new apps with no development needed. Transform your spreadsheets in collaborative apps in minutes!

Innovative

Connect to your company portal and open BPA’s app with no need to re-authenticate. The software is built on SharePoint and interfaces with all 365 technologies, like Power Automate (automation), Power Apps (mobility), Teams (instant collaboration), Power BI (business intelligence) and more.

Ask for a BPA Quality Free Trial

BPA Quality for Office 365 – A Game Changer For Quality Managers

It’s almost released. BPA Quality for Office 365 represents a game changer for Quality Managers. It’s a plug and play QMS software fully integrated with your Office 365 system.

The time of spreadsheets, databases and expensive QMS solutions is over. Quality Managers, we will change your life.

The 4th generation of BPA Quality integrates with the best Office 365 collaborative technologies. Embedded technologies in BPA Quality allow instant discussions, team collaboration, workflow automation, mobility, advanced reporting and many more.

QMS Office

The time for digital quality has arrived. The latest Microsoft technologies will help making your QMS participative, distributing tasks to the concerned persons and taking faster decisions.
Decentralizing the QMS, Quality Managers will have more time to spend on interesting activities to renew certificates and improve processes.

BPA’s digital quality software will prevent administration work to manage heavy paper systems and drastically save costs.

Typical QMS software are complex, expensive and not flexible. The time has come for a user-friendly and cost effective solution adapted for any industry sector and company size.

BPA Quality for Office 365 is soon available to be installed from the Microsoft store.

>> Let us know if you’re interested to know more about BPA Quality for Office 365.

Introducing BPA Quality 2017

Introducing BPA Quality 2017

BPA Quality 2017 is the next generation of software for quality, risk, compliance management and internal control built on the #1 Microsoft SharePoint technology.
Don’t spend time retyping data in heterogeneous Excel files and systems. With BPA you can replace Excel/Office files & databases with one single integrated solution, drastically saving administration cost.

BPA is a unique solution supporting all needed collaborative technologies for improving your processes, like task, email, calendar, picture and document management. As a result, you get the full picture for any quality record.

For example, you can add an Outlook email as a non-conformance including attachments. Pictures can be added to describe the problem. Emails and documents will be managed and traced in the system. Tasks and meetings will be tracked in the tool and synchronized with Outlook.
Introducing BPA Quality 2017

Let your BPA QMS distribute tasks automatically and plan the work for each concerned end user.
Automatic tasks with email notifications are sent to the concerned persons to qualify, investigate, define an action plan and verify effectiveness of related actions. This will drastically save time and cost.

BPA Quality 2017 includes prebuilt Nintex workflows for non-conformance and compliance document approval processes. In 2014, Forrester Research conducted a study “The Total Economic Impact™ of the Nintex Workflow Platform” and interviewed many organizations. Benefits of automating processes with SharePoint were clearly demonstrated. 3-year results are the following:

  • ROI : 176%
  • Payback: 10,5 month
  • Productivity increase per user: 8-15%

BPA Quality 2017 will save you time and money while improving efficiency for every compliance processes.

>> Access Your BPA Quality 2017 Trial Now

Typical problem solving process

Moving Beyond Excel Spreadsheets – What are The Real Benefits of a Digital Collaborative QMS?

In this article we will highlight benefits of digital collaborative QMS for a typical problem solving process.

How does a typical problem solving process look like for most organizations?

Considering the 8D methodology we have following steps for a typical problem solving process:

Typical problem solving process

What are typical risks for this process?

An Excel spreadsheet is certainly not a good way to register problems because one person at the time can modify the file. A form solution allows internal or external stakeholders to register a problem. This avoids the quality manager to register problems for everyone in the organization and make the system participative.

How can you link emails, documents, corrective actions, risks and activities with the problem? Spreadsheets and typical database systems are not adequate to handle related data and documents with a problem. Typical spreadsheets and database systems are disconnected and you will miss the overall picture. The ideal system should display a 360 degree view of a problem with all related information coming from different sources, like emails, tasks, calendar, documents or others.

How to make sure the right persons are alerted during the problem solving process? With a traditional paper or database system, each end user has to manually alert the right persons throughout the process. Obviously it is a risky process, it’s also time consuming and usually not efficient. With a digital collaborative system, workflows and automatic alerts will make sure the right people are alerted. Workflows enforce that corrective actions are efficient prior closing any QMS process. Also, workflows will shorten any process’ lifecycle.

What about reporting? With a paper system, reporting is a time-consuming manual work. With a digital system, you can view instant reports or export any data into a spreadsheet for advanced reporting. No manual work is needed anymore.

What are the benefits of a digital collaborative QMS?

Benefits are numerous:

  • Reducing overall cost, like IT cost by replacing multiple heterogeneous systems by one integrated solution, reducing administration and labor cost by replacing a paper-based system with a digital solution, reducing cost of poor quality by having an integrated and collaborative PDCA system that will impact enterprise strategies and objectives.
  • Automating processes with automatic tasks and alerts. Workflows will drastically reduce lifecycle for each process and maximize productivity and efficiency.
  • Moving stakeholders back in the center of your QMS. Having a participative QMS system will help to spread the word about quality in your organization.
  • Meeting regulations will lower risks, legal fees and exposure for your company.

In this article we have discussed the numerous benefits of a digital collaborative QMS compared to typical paper or database systems. Benefits will be the same for any process, like the problem solving process in this example.

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