Silverside Strengthens Partnership with BPA

Silverside wants to inspire people and motivate them to reach their full potential. If employees have passion for their work and enjoy the collaborative process, productivity will naturally follow. BPA’s goal: increase end user adoption of collaboration platforms with our 3G methodology for SharePoint and IBM Connections. As part of our “buy and extend” software […]

Tips from Townsend: Using the BPA Quote Generator

This month I’d like to share with you some of the features and functionality inside of the BPA Quote Generator. The BPA Quote Generator is a tool for creating library of your products and their details and then using that product list to create customer quotes that can be associated to all of your existing […]

30+ Integrated SharePoint Web Parts Designed to Improve the User Experience

We have designed our SharePoint web parts and solutions to answer the business need that technology is a way to achieve results and that the user experience is the final objective. Our solutions are built to support business best practices and empower business managers with a flexible and scalable tool to manage the solutions that […]

3 Reasons Why CRM Built On SharePoint Maximizes ROI

Limited resources and a demand for double-digit return on investment (ROI) require managers to define projects that can leverage multiple technologies to achieve compounded results. In its “Technology Trends 2014” survey, Computer Economics identified CRM systems as the most low-risk/high-reward technology trend, based on cost predictability and ROI. The ROI of a CRM implementation can […]

Tips from Townsend: Using the BPA Community Site

The BPA Community site is your one stop for everything related to your BPA Application. It provides you with Get Started instructions, documentation, training, downloads, FAQs and support. This blog post will walk you through the six major parts of the Community site and its resources. Your first step is to register an account with […]

7 Criteria Your Quality Management System Must Meet

In the past, the term quality referred specifically to the quality of a product. Nowadays, “quality” has a much broader scope. Quality means quality of the company organization and all related products and processes. W. Edwards Deming defined a universal and simple description for quality management: PLAN – meaning setting objectives – DO – meaning […]

Case Study: SharePoint CRM by BPA brings City of Lausanne 96% of Email Responses on Time

The City of Lausanne, one of the largest cities in Switzerland, has more than 4,500 collaborators spread out over seven service areas and 42 services. Project Goal: Every day, the City’s industrial services area receives hundreds of communications (letters, email, and fax) that need to be answered on time. The aim of Project GECO (Mail […]

Tips From Townsend: Quickly and Easily Import Data Into Your CRM

One of the most common requests we receive from new customers during implementation is “How do I get my data into my BPA CRM Application?” We love this question because it allows us to demonstrate BPA’s powerful, easy to use framework, seamlessly integrated with your out-of-the-box SharePoint features and functionality. By using the datasheet view, […]

Three Reasons Why CRM Has the Best ROI of Any Technology Investment

In its “Technology Trends 2014” survey, Computer Economics identified CRM systems as the most low-risk/high-reward technology trend, based on cost predictability and return on investment (ROI). What factors make CRM technology such a sound investment across the board? Taking advantage of the cloud. An article on the survey by Redmond Channel Partner says that the […]

Tips From Townsend: Implementing Three State Workflow in CRM

I’d like to tell you about how SharePoint workflows can add another layer of enhancement to your BPA applications. By using the out of the box Three-state workflow, you can add a simple, automated approval process. Automating the creation and assignment of tasks is vital to reducing administrative tasks and optimizing the use of your […]