Why Empathy Matters to Your Bottom Line, and How CRM Can Close the Gap

Why is empathy valued more highly today when it comes to CRM? Here’s a clue from the Temkin Group’s 2014 Experience Ratings report: companies across the board struggle with their customer’s emotional experience. Across 19 industries studied, scores for emotional experience lagged behind the functionality or accessibility customer experience scores. The highest-rated companies have a […]

BPA Solutions Nominated for Best SharePoint App in the 2014 European SharePoint Community Awards

BPA Solutions is in exclusive company. The prestigious 2014 European SharePoint Community Awards have nominated BPA CRM 365 for Best SharePoint App of 2014. We take pride in seeing our hard work recognized by the European SharePoint Community: top Microsoft SharePoint business decision makers, thought leaders, IT professionals, developers, and end users. Award winners will […]

Tips From Townsend: BPA’s Incredibly Flexible Mobile Administration Console

Are you frustrated with “one size fits none” user templates? BPA’s Mobile Administration Console allows your user setups to be as unique as your employees. You can configure each user to access the platform on the device of your choosing. You can specify what access each user has, including what sites they can visit and […]

Tips From Townsend: BPA Web Connector Tool

Did you know that you can collect information via forms on your public website, and then submit that data into your SharePoint site?  The BPA Web Connector provides an easy-to-configure tool to do this.  No complicated coding.  No advanced connection strings.  Just design your form and copy and paste the resulting code into your website […]

Tips From Townsend: BPA Reminder Tool

There’s no way to remember to touch base with every client, every week. Right? Wrong! BPA’s CRM solution includes a custom tool that allows you to make sure you reach out to every prospect, every client, at the right interval. Introducing the BPA Reminder Tool, our secret weapon to build better relationships. This intuitive, wizard-like […]

BPA is part of Microsoft Business-Critical SharePoint Program

BPA Solutions has been selected by the Microsoft Corporation as a member of the Business-Critical SharePoint (BCSP) partner program based on the depth of their SharePoint and Line-of-Business (LOB) system expertise. BCSP includes top solution and service providers worldwide who focus on advanced SharePoint scenarios including LOB Connectivity and Enterprise Search to drive adoption, productivity, […]

Mobile-capable BPA CRM for SharePoint 2013 Released Today

BPA is proud to announce the release of its award-winning CRM solution with SharePoint 2013. This is a huge step forward. Now you have a complete and mobile-capable CRM solution natively built on the top of the most powerful collaborative platform ever. As you plan for growth in 2014, a mobile-capable, top-notch Customer Relationship Management […]

BPA Solutions get Investment Funds from Debiopharm Investment

Yverdon, Switzerland, December 1, 2013 – BPA Solutions SA (BPA), headquartered at Swiss Technopole Yverdon, Switzerland, today announced it has raised development funds from Debiopharm Investment. BPA is a global leading provider of innovative business software solutions based on Microsoft (MS) SharePoint technologies with 800+ customers and 50+ partners worldwide. Profitable since inception, BPA delivers […]

Turn Office Wars Into Positive Relationships

The stress and conflict of office communications is so ingrained in our culture, it’s a staple of comedians the world over.  From Dilbert to Office Space, it’s always laughable how hard it is to get along in the workplace.

Three Reasons Your CRM Software Must Be Mobile

Mobile capability for CRM software has rapidly evolved from a nice-to-have feature to a critical component of CRM software. Research firm Gartner reports that the CRM software market grew 12.5% in 2012, but they also predict that the market for mobile CRM will grow an astounding 500% by 2014. Here are three reasons why your […]