{"id":7559,"date":"2014-06-18T12:58:13","date_gmt":"2014-06-18T12:58:13","guid":{"rendered":"https:\/\/www.bpa-solutions.net\/?p=7559"},"modified":"2023-05-09T04:43:34","modified_gmt":"2023-05-09T04:43:34","slug":"sharepoint-crm-lausanne","status":"publish","type":"post","link":"https:\/\/www.bpa-solutions.net\/de\/sharepoint-crm-lausanne\/","title":{"rendered":"Fallstudie: SharePoint CRM von BPA bringt der Stadt Lausanne 96% an E-Mail-Antworten p\u00fcnktlich"},"content":{"rendered":"

Die Stadt Lausanne, eine der gr\u00f6\u00dften St\u00e4dte der Schweiz, hat mehr als 4.500 Mitarbeiter, die sich auf sieben Servicebereiche und 42 Dienstleistungen verteilen.<\/p>\n

Ziel des Projekts:<\/h2>\n

Im Bereich der industriellen Dienstleistungen der Stadt gehen t\u00e4glich Hunderte von Mitteilungen (Briefe, E-Mails und Faxe) ein, die p\u00fcnktlich beantwortet werden m\u00fcssen. Das Ziel des Projekts GECO (Mail Management) war es, eine Unternehmensl\u00f6sung anzubieten, die die folgenden vier Bereiche abdeckt:<\/p>\n

    \n
  1. Effizienz und Qualit\u00e4t: Konvertierung aller eingehenden Mitteilungen in ein elektronisches Format nach Bedarf, Registrierung aller eingehenden Mitteilungen und Zuweisung an die Kundenbetreuer, um eine angemessene und fristgerechte Antwort zu erhalten.<\/li>\n
  2. R\u00fcckverfolgbarkeit: Registrieren Sie alle Aktionen und Aktivit\u00e4ten vom Empfang \u00fcber die Antwort bis zur Lieferung.<\/li>\n
  3. Archivierung: Bewahren Sie alle eingehenden und ausgehenden Mitteilungen w\u00e4hrend der gesamten gesetzlichen Frist auf.<\/li>\n
  4. \u00dcberwachung und Berichterstattung: Bereitstellung von Indikatoren, Berichten und Scorecards f\u00fcr das Management.<\/li>\n<\/ol>\n

    Die Herausforderung: Das System sollte mit begrenzten Ressourcen und einem begrenzten Budget schnell in Betrieb genommen werden.<\/p>\n

    L\u00f6sung:<\/h2>\n

    SharePoint 2010 war bereits im Einsatz und wurde von den Dienststellen haupts\u00e4chlich f\u00fcr die Zusammenarbeit und die Dokumentenverwaltung verwendet. Daher wurde SharePoint nat\u00fcrlich als CRM-Technologieplattform gew\u00e4hlt, um die Kapitalrendite der Plattform zu maximieren und die Gesamtbetriebskosten f\u00fcr die Implementierung neuer Gesch\u00e4ftsl\u00f6sungen zu minimieren. <\/p>\n

    Der Kauf der BPA Solution Suite, einschlie\u00dflich SharePoint CRM, erm\u00f6glichte es der Stadt, verschiedene Gesch\u00e4ftsl\u00f6sungen bereitzustellen, die sofort und ohne jegliche Entwicklung oder Kodierung genutzt werden konnten. Dazu geh\u00f6rte auch die Mail-Management-L\u00f6sung. Mit dieser L\u00f6sung k\u00f6nnen die Benutzer nun schnell druckbare Dokumente und E-Mails mit vielen verschiedenen vordefinierten Vorlagen erstellen. Die L\u00f6sung bietet den Benutzern auch die M\u00f6glichkeit, Filter anzuwenden und schnell nach Informationen zu suchen; die Benutzer haben die M\u00f6glichkeit, alle Aktionen und Aktivit\u00e4ten in der gesamten Kette, vom Empfang bis zur Zustellung, einzusehen. Und schlie\u00dflich liefert der Berichtsbereich genaue Leistungsindikatoren und Business Intelligence.<\/p>\n

    \"sharepoint<\/a><\/p>\n

    Vorteile:<\/h2>\n

    Seit Mai 2013 wird die Mail-Management-L\u00f6sung t\u00e4glich von der gesamten Dienststelle genutzt. In etwa sieben Monaten wurden mehr als 25.000 ein- und ausgehende Briefe, E-Mails und Faxe erfolgreich registriert und verwaltet.<\/p>\n

    \n

    Die L\u00f6sung ist einfach zu bedienen und f\u00fchrt alle wichtigen Schritte des Postverwaltungsdienstes schneller und effizienter durch. Das Ziel, 96% der Antworten rechtzeitig zu erreichen, wurde systematisch erreicht und die Kundenzufriedenheit erheblich verbessert.<\/p><\/blockquote>\n<\/div>\n

    Den Managern stehen nun mehrere dynamische Berichte zur Verf\u00fcgung, mit denen sie die Kundenanfragen besser verfolgen und somit die Qualit\u00e4t des Mail Management Service verbessern k\u00f6nnen.
    \nDies ist nur ein Beispiel daf\u00fcr, wie BPA Solutions und ihr SharePoint CRM helfen k\u00f6nnen, schwierige Probleme zu l\u00f6sen. Weitere BPA-Gesch\u00e4ftsl\u00f6sungen, darunter die neue Partner Relationship Management-L\u00f6sung, werden in K\u00fcrze in Betrieb genommen. Bitte verfolgen Sie unseren Blog f\u00fcr weitere Updates zu unseren neuen Produkten. <\/p>","protected":false},"excerpt":{"rendered":"

    The City of Lausanne, one of the largest cities in Switzerland, has more than 4,500 collaborators spread out over seven service areas and 42 services. Project Goal: Every day, the City\u2019s industrial services area receives hundreds of communications (letters, email, and fax) that need to be answered on time. The aim of Project GECO (Mail […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[64,66,58],"tags":[91,69],"class_list":["post-7559","post","type-post","status-publish","format-standard","hentry","category-bpa-solutions","category-crm","category-news-about","tag-lausanne","tag-sharepoint-2013"],"acf":[],"yoast_head":"\nCase Study: SharePoint CRM by BPA brings City of Lausanne 96% of Email Responses on Time - BPA Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bpa-solutions.net\/de\/sharepoint-crm-lausanne\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: SharePoint CRM by BPA brings City of Lausanne 96% of Email Responses on Time - BPA Solutions\" \/>\n<meta property=\"og:description\" content=\"The City of Lausanne, one of the largest cities in Switzerland, has more than 4,500 collaborators spread out over seven service areas and 42 services. 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