{"id":7661,"date":"2014-08-20T08:04:25","date_gmt":"2014-08-20T08:04:25","guid":{"rendered":"https:\/\/www.bpa-solutions.net\/?p=7661"},"modified":"2023-05-09T04:43:34","modified_gmt":"2023-05-09T04:43:34","slug":"7-kriterien-die-ein-qualitatsmanagementsystem-erfullen-muss","status":"publish","type":"post","link":"https:\/\/www.bpa-solutions.net\/de\/7-criteria-quality-management-system-must-meet\/","title":{"rendered":"7 Kriterien, die Ihr Qualit\u00e4tsmanagementsystem erf\u00fcllen muss"},"content":{"rendered":"

Fr\u00fcher bezog sich der Begriff Qualit\u00e4t speziell auf die Qualit\u00e4t eines Produkts. Heutzutage hat \u201eQualit\u00e4t\u201c einen viel gr\u00f6\u00dferen Umfang. Qualit\u00e4t bedeutet Qualit\u00e4t der Unternehmensorganisation und aller damit verbundenen Produkte und Prozesse.<\/p>\n

W. Edwards Deming definierte eine universelle und einfache Beschreibung f\u00fcr Qualit\u00e4tsmanagement: PLAN \u2013 bedeutet Ziele setzen \u2013 DO \u2013 bedeutet Anwendung guter Praktiken \u2013 CHECK \u2013 bedeutet Ergebnisse messen \u2013 ACT \u2013 bedeutet kontinuierliche Verbesserung.<\/p>\n

\"Qualit\u00e4tsmanagementsystem

Deming-Rad<\/p><\/div>\n

    \n
  1. Das Deming-Rad ist die Grundlage f\u00fcr jedes Qualit\u00e4tssystem.<\/b> Alle Qualit\u00e4tsstandards basieren auf den Deming-Verbesserungsrad-Prinzipien. In diesem Sinne geht es beim Qualit\u00e4tsmanagement (QM) darum, Best Practices anzuwenden und sich kontinuierlich zu verbessern.<\/li>\n
  2. Der Kunde muss im Mittelpunkt des Qualit\u00e4tssystems stehen<\/b>. Dazu geh\u00f6rt nicht nur der Endkunde, der das Produkt kauft, sondern auch interne Kunden in verschiedenen Prozessen. Das Ziel eines jeden Unternehmens ist es, Produkte und Dienstleistungen zu liefern, die die Kundenbed\u00fcrfnisse erf\u00fcllen und sie zufrieden stellen. Und nat\u00fcrlich m\u00fcssen dadurch Gewinne erwirtschaftet werden.\n
    \"Vom

    Vom Kundenbed\u00fcrfnis zur Kundenzufriedenheit<\/p><\/div>\n

    Ist das genug? Sicher nicht.
    \nUnternehmen m\u00fcssen daf\u00fcr sorgen, dass ihre Mitarbeiter motiviert und zufrieden sind. Sie m\u00fcssen die Auswirkungen auf die Umwelt minimieren. Das bedeutet, dass Gesundheits- und Sicherheitsvorschriften sowie Umweltvorschriften f\u00fcr die Mitarbeiter grundlegende Aspekte bei der Festlegung von Best Practices sind.<\/p>\n

    QM umfasst Gesundheits-, Sicherheits- und Umweltbelange.
    \nWie sieht es mit dem Risikomanagement aus?<\/li>\n

  3. Risikomanagement sollte Teil jedes QM-Systems sein.<\/strong> Die Identifizierung, Bewertung, Behandlung und \u00dcberwachung von Risiken sollte bei der Definition guter Praktiken f\u00fcr jeden Prozess ber\u00fccksichtigt werden. Risiken k\u00f6nnen im Gegensatz zu anderen Qualit\u00e4tsmetriken nicht gemessen werden. Risiken sollten jedoch kontinuierlich bewertet werden, basierend auf der Eintrittswahrscheinlichkeit und den Auswirkungen (wenn sie eintreten). Es m\u00fcssen regelm\u00e4\u00dfig Kontrollen durchgef\u00fchrt werden.\n
    \"Beispiel

    Beispiel einer Risikomatrix<\/p><\/div>\n

    Risiken werden heute in vielen Unternehmen noch nicht immer ber\u00fccksichtigt. Die finanziellen Folgen nicht gemeisterter Risiken k\u00f6nnen katastrophal sein.<\/li>\n

  4. Die Verfolgung von Beziehungen ist der Schl\u00fcssel f\u00fcr ein erfolgreiches QM-System.<\/b> Verbesserungsprozesse sind eng miteinander verkn\u00fcpft. Um sich kontinuierlich zu verbessern, muss man diese Beziehungen im Auge behalten.
    \nDa Kunden im Mittelpunkt des QM-Systems stehen, erm\u00f6glicht ein Qualit\u00e4tsbeziehungsmanagementsystem die Verfolgung wichtiger Interaktionen \u2013 wie Anrufe oder E-Mails \u2013 mit Kunden und Lieferanten.<\/li>\n
  5. Ein QM-System sollte eine Prozessautomatisierung mit Arbeitsabl\u00e4ufen beinhalten.<\/strong> Information Push verk\u00fcrzt Prozesslebenszyklen und erh\u00f6ht die Kundenzufriedenheit.<\/li>\n
  6. Das Dokumentenmanagement muss Teil eines QM-Systems sein.<\/strong> Compliance-Dokumente wie bew\u00e4hrte Verfahren oder Anweisungen m\u00fcssen mit Endbenutzern geteilt werden. Die Verfolgung von Dokumentversionen, die Konnektivit\u00e4t mit Microsoft Office und m\u00f6glicherweise ein Dokumentvalidierungsprozess sind wichtige Funktionen f\u00fcr die Dokumentenverwaltung.<\/li>\n
  7. Mobilit\u00e4t ist zu einem wichtigen Merkmal jedes QM-Systems geworden.<\/strong> Beispielsweise erfordert die Notwendigkeit, dass Qualit\u00e4tsmanager externe Lieferanten oder Kunden auditieren, einen Remote- oder Offline-Zugriff auf das QM-System.<\/li>\n<\/ol>\n

    Bei BPA Solutions haben unsere Qualit\u00e4tsingenieure und IT-Experten eine integrierte Qualit\u00e4ts- und Risikomanagementl\u00f6sung auf Basis von Microsoft SharePoint entwickelt. BPA kann Ihnen dabei helfen, Ihre Ziele bei der Einf\u00fchrung eines QM-Systems zu erreichen.<\/p>","protected":false},"excerpt":{"rendered":"

    In the past, the term quality referred specifically to the quality of a product. Nowadays, \u201cquality\u201d has a much broader scope. Quality means quality of the company organization and all related products and processes. W. Edwards Deming defined a universal and simple description for quality management: PLAN \u2013 meaning setting objectives \u2013 DO \u2013 meaning […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[58,68,83],"tags":[92,93,94,75,69],"class_list":["post-7661","post","type-post","status-publish","format-standard","hentry","category-news-about","category-products","category-quality-products","tag-qm","tag-quality","tag-quality-management-system","tag-sharepoint","tag-sharepoint-2013"],"acf":[],"yoast_head":"\n7 Criteria Your Quality Management System Must Meet - BPA Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bpa-solutions.net\/de\/7-kriterien-die-ein-qualitatsmanagementsystem-erfullen-muss\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Criteria Your Quality Management System Must Meet - BPA Solutions\" \/>\n<meta property=\"og:description\" content=\"In the past, the term quality referred specifically to the quality of a product. 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