{"id":15100,"date":"2020-01-21T11:51:58","date_gmt":"2020-01-21T11:51:58","guid":{"rendered":"https:\/\/www.bpa-solutions.net\/?p=15100"},"modified":"2023-05-09T04:42:52","modified_gmt":"2023-05-09T04:42:52","slug":"enquetes-de-satisfaction-des-clients","status":"publish","type":"post","link":"https:\/\/www.bpa-solutions.net\/fr\/customer-feedback-surveys\/","title":{"rendered":"Cr\u00e9er des enqu\u00eates efficaces sur les commentaires des clients avec les applications Office 365\/SharePoint et BPA"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"Cr\u00e9er des enqu\u00eates de satisfaction client efficaces avec Office 365\/SharePoint et BPA Apps\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/v27uG4qwWZA?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<p><em>Approche int\u00e9gr\u00e9e pour construire une enqu\u00eate de feedback client, consolider les donn\u00e9es et prendre les mesures n\u00e9cessaires, en utilisant Forms, Power Automate et BPA Quality sur SharePoint\/Office 365.<\/em><\/p>\n<p>Dans la norme ISO 9001:2015, la clause 9.1 exige qu'un organisme d\u00e9termine des m\u00e9thodes appropri\u00e9es pour surveiller et mesurer la satisfaction des clients en utilisant des enqu\u00eates de satisfaction des clients ou en fournissant des m\u00e9thodes pour recevoir et traiter les commentaires des clients.<\/p>\n<p>Il est \u00e9vident que les entreprises doivent garantir la satisfaction de leurs clients. Des clients satisfaits resteront tr\u00e8s probablement fid\u00e8les \u00e0 long terme et recommanderont vos produits \u00e0 d'autres organisations. C'est en \u00e9coutant leurs clients que les entreprises r\u00e9ussissent, et les enqu\u00eates de satisfaction des clients sont un moyen facile d'y parvenir.<\/p>\n<p>Ce sc\u00e9nario sans code pr\u00e9sente un exemple de configuration simple pour pr\u00e9parer une enqu\u00eate de feedback client efficace avec l'application BPA Quality.<\/p>\n<p>Le formulaire d'\u00e9valuation des clients a \u00e9t\u00e9 con\u00e7u avec Microsoft Forms et peut \u00eatre partag\u00e9 avec les clients par courrier \u00e9lectronique, par code QR ou int\u00e9gr\u00e9 \u00e0 votre site web. Le formulaire est adapt\u00e9 \u00e0 tous les \u00e9crans, m\u00eame ceux des t\u00e9l\u00e9phones portables. Lors de la soumission de l'enqu\u00eate, les donn\u00e9es sont envoy\u00e9es \u00e0 BPA Quality \u00e0 l'aide d'un simple flux Power Automate et les utilisateurs internes sont notifi\u00e9s.<\/p>\n<p>Les r\u00e9ponses \u00e0 l'enqu\u00eate sont consolid\u00e9es dans l'application BPA, et les personnes concern\u00e9es sont automatiquement alert\u00e9es si un client n'est pas pleinement satisfait. Les donn\u00e9es de l'enqu\u00eate sont visibles depuis la page de l'organisation du client, avec d'autres informations relatives au client comme les contacts ou les r\u00e9clamations. Le tableau de bord affiche des mesures instantan\u00e9es telles que la satisfaction globale du client et d'autres mesures consolid\u00e9es concernant les commentaires ou les visites des clients.<\/p>\n<p>En r\u00e9sum\u00e9, il est tr\u00e8s facile de cr\u00e9er une enqu\u00eate, de consolider les donn\u00e9es et de prendre les mesures n\u00e9cessaires dans l'application BPA. En \u00e9coutant les clients, votre organisation am\u00e9liorera ses r\u00e9sultats.<\/p>\n<p><a href=\"https:\/\/www.bpa-solutions.net\/fr\/essai-gratuit\/\">Demande d'essai gratuit de la qualit\u00e9 du BPA<\/a>\u00a0!<\/p>","protected":false},"excerpt":{"rendered":"<p>Integrated approach for building a customer feedback survey, consolidate data and take the necessary measures, using Forms, Power Automate and BPA Quality on SharePoint\/Office 365. In ISO 9001:2015, the clause 9.1 requires an organization to determine appropriate methods for monitoring and measuring customer satisfaction by using customer satisfaction surveys or providing methods for receiving and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":15102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[64,58,104,68,83],"tags":[],"class_list":["post-15100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpa-solutions","category-news-about","category-process","category-products","category-quality-products"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Building Effective Customer Feedback Surveys with Office 365\/SharePoint<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bpa-solutions.net\/fr\/enquetes-de-satisfaction-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Effective Customer Feedback Surveys with Office 365\/SharePoint\" \/>\n<meta property=\"og:description\" content=\"Integrated approach for building a customer feedback survey, consolidate data and take the necessary measures, using Forms, Power Automate and BPA Quality on SharePoint\/Office 365. In ISO 9001:2015, the clause 9.1 requires an organization to determine appropriate methods for monitoring and measuring customer satisfaction by using customer satisfaction surveys or providing methods for receiving and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bpa-solutions.net\/fr\/enquetes-de-satisfaction-des-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"BPA Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BPASolutions?fref=ts\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-21T11:51:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-09T04:42:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bpa-solutions.net\/wp-content\/uploads\/2020\/01\/CustomerFeedback-1024x477.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"477\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Boris Lutz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BPA_SOLUTIONS\" \/>\n<meta name=\"twitter:site\" content=\"@BPA_SOLUTIONS\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Boris Lutz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.bpa-solutions.net\\\/customer-feedback-surveys\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bpa-solutions.net\\\/customer-feedback-surveys\\\/\"},\"author\":{\"name\":\"Boris Lutz\",\"@id\":\"https:\\\/\\\/www.bpa-solutions.net\\\/#\\\/schema\\\/person\\\/1752d1ec96e94ebb1316bd53a2bd57ae\"},\"headline\":\"Building Effective Customer Feedback Surveys with Office 365\\\/SharePoint &#038; 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