Centralise team discussions with BPA’s comment feature
Quality teams often rely on emails and Teams messages to clarify details, request updates, or share feedback. These fragmented conversations make it difficult to maintain traceability and keep processes moving. The new Comment feature keeps communication where it makes sense: inside BPA, directly alongside the records and processes it supports.
Powered by Microsoft SharePoint’s modern commenting framework, this feature helps teams collaborate more effectively, stay aligned on key discussions, and maintain a complete, traceable communication history.
Key benefits for quality and compliance
- Centralised communication : keep all discussions inside BPA so teams do not lose context across email threads or external tools.
- Real-time collaboration with @mentions : tag colleagues directly to request feedback or escalate questions, improving response times. This is not available within Document Libraries.
- Traceable conversation history : each comment stays connected to the item it relates to, ensuring the full context is easy to follow.
- Cross-functional alignment : quality, Operations, Procurement, and other teams can exchange information directly within the record.
How to use the comment feature
Administrators can add the Comment feature to the Detail view using the BPA Master Detail Configuration pop-up, in the Detail view – Actions section. This allows users to open the comment panel directly from the main action bar when viewing an item. To add a comment:
- Open a BPA record
- Click the Comment icon to open the Comments panel
- Add the comment in the dialogue box to provide updates, request clarification, or share context
- Use @mentions to tag a specific user and trigger a notification
- Click the send icon to add the comment, which becomes part of the record’s full, visible history
Note: While users with Read access can view the comment history, adding new comments requires Contribute permissions.
Practical BPA comment use cases
Non conformities
NCRs often require quick input from supervisors to confirm impact or containment actions.
Example: “@Line Supervisor the photos of the affected units are uploaded. Can you confirm whether any additional batches were impacted before we continue the investigation?”
Corrective and Preventive Actions (CAPA)
CAPAs frequently stall when QA waits for evidence or implementation confirmation.
Example: “@Process Owner the new work instruction and training record are attached. Can you confirm the corrective action is fully implemented so QA can proceed to effectiveness review?”
Changes
Change requests typically require input from multiple departments to finalise the impact assessment or implementation plan.
Example: “@Engineering can you confirm whether this equipment update affects any validated parameters? We need this input to complete the impact assessment.”
Keep your team aligned and informed
The new commenting experience helps teams communicate clearly, collaborate faster, and maintain an auditable history for every decision. It keeps conversations in context and strengthens end-to-end quality processes.
If you would like support using comments in your environment, please reach out to our Customer Success team at customersuccess@bpa-solutions.net.