Zuellig Pharma Success Story


What do you do? Describe your company.

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible. We provide world-class distribution, digital and commercial services to support the growing healthcare needs in this region.


What was your problem, and what challenges prevented you from easily solving the problem?

Zuellig Pharma eQMS aims at digitizing all quality records and automate the process flow of each component of ZP QMS.

How did you find out about our solution? Did you consider other providers? What criteria did you use to select BPA and Microsoft?

We selected BPA Solutions based on the following criteria and objectives to leverage existing technologies at ZP:

  • Zuellig will apply combination of 3 Microsoft applications readily available to ZP O365 F1 licenses, namely: SharePoint Online, Power Apps and Power Automate
  • Stable network connection and easy access to Chrome or MS Edge browser
  • SharePoint Sites (list/Document Library) will be used to store collected data
  • PowerApps is an application builder within O365 that connects easily to SharePoint and other applications. It has capability to publish applications in iOS, Android and web.
  • Microsoft Flows to generate review/approval work flows.
  • eSignature following CFR 21 part 11

What was the solution? How did it address your challenges?

ZP eQMS is aimed to improve manual and diverse paper-based documentation practice. It also helps to maintain high quality data integrity in documentation and reduce operation cost. The BPA eQMS allows Zuellig to manage content and business processes for quality and compliance across the value chain. It is designed to integrate with other enterprise application such as ERP. The eQMS enables a modern, web-based technology platform that is role-based, and focuses on workflow execution. The two major eQMS modules deployed are document management and non-conformances with telated corrective and preventive actions (NC/CAPA). These coincide with the major quality challenges Zuellig is facing today, like fostering better collaboration, dealing with quality being viewed ‘as a department rather than a responsibility’, and handling disparate and disjointed systems.


How did you implement the solution? How long did it take? What new challenges did the implementation create?

There were many applicable modules to be implemented at different phases. The short terms plans were:
Phase 1 (2019/2020) : Nonconformity with CAPA management and Documentation management modules.
Phase 2 (2020/2021) : Tentative plan are Risk Management, Audit management, Training records. This scope may be extended depending on BUs need to other forms such as, but not limited to, inbound inspection, Cleaning inspection, Pest control, Vehicle inspection and other manual records.
Given the ever-changing digital landscape, planning beyond 2021 will be adjusted according to feedback from stakeholders after phase 1 and 2 implementation.


What results did you gain from BPA Solutions – both anecdotally and measurably?

We have reduced the workload of Operations and Quality by automating flows. There is no need to manually track CAPA actions as these are tracked in the dashboards and metrics are in place.

The eQMS deployment of all our 16 markets was made easy with BPA tools. With BPA migration assistant, copying the BPA settings from one site to another was made quick and easy.

Zuellig Pharma Success Story




Microsoft 365


Power Apps

Power Automate


Document Management

Nonconformity Management

CAPA Management