Act quickly
Take faster decisions for relevant actions to prevent non-conformances from happening again.
Engage all stakeholders
Ensure everyone, even external stakeholders, can directly report anomalies easily, anywhere, also while offline.
Facilitate problem solving
Collect all non-conformances data for improved reactivity, in-depth analysis, and continuously enhance products and processes
Report all events with the non-conformance power Apps
- The non-conformance Power Apps, specifically designed for frontline users, allows anyone to easily report an incident or anomaly on any device by taking pictures, even when offline.
- The app contains a failure catalogue for end users to take quick decisions around anomalies.
Let customers report complaints easily
- Customers can directly report complaints in the software with the needed data for immediate handling. Suppliers can easily announce deviation requests through configurable forms.
- These forms are securely shared with internal/external stakeholders and there is no additional cost for anyone to report events through Microsoft Forms.
Ensure efficient problem solving with automated workflows
- As soon as a non-conformance is reported, an automated workflow starts. Members are instantly notified in Teams for quick investigation, avoiding cumbersome email exchanges.
- Intelligent forms guide users to determine root causes (5 why, fishbone) and risks. Automated workflows ensure corrective actions (CAPA) are effective before the non-conformance is closed.
Measure customer satisfaction effortlessly
- Easily collect customer feedback by using survey forms with no extra software licenses needed. Simply share access to surveys with your clients and collect satisfaction data in the eQMS.
- With Power BI dashboard, decision makers have instant insight about customer satisfaction, simplifying decision making and leading to enhanced client satisfaction.
Accelerate problem solving processes with the power of GenAI
- To streamline non-conformance management, BPA integrates powerful AI-driven features.
- Consult Q-Pilot, BPA’s GenAI-powered assistant, to easily identify root causes, swiftly identify appropriate corrective actions and quickly find similar anomalies based on configurable patterns.
Connect with Dynamics 365 ERP system
- BPA’s QMS is seamlessly integrated with Microsoft Dynamics 365.
- Easily retrieve data from your ERP system when registering a non-conformance (i.e. product, SKU, etc.) and avoid redundant data in both systems.
Quicken decision making with advanced Power BI
- The non-conformance module is ready to be used in Power BI reports.
- Share automatic reports with decision makers and drill down interactive charts (i.e. Pareto) to dynamically view data for actionable insights.
Boost productivity with teamwork
- Minimize email exchanges and switch to productive live discussions in Microsoft Teams for managing non-conformances.
- Users can search and share non-conformance cards while discussing, start a Teams session right away or assign tasks, improving productivity.
Do more with Microsoft 365 technologies
- The non-conformance management module leverages Microsoft 365 technologies (Teams, Power Automate and SharePoint) for the best user experience on any device.
- Fully align with IT initiatives to enforce security and optimize cost when managing non-conformances.
Report all events with the non-conformance power Apps
- The non-conformance Power Apps, specifically designed for frontline users, allows anyone to easily report an incident or anomaly on any device by taking pictures, even when offline.
- The app contains a failure catalogue for end users to take quick decisions around anomalies.
Let customers report complaints easily
- Customers can directly report complaints in the software with the needed data for immediate handling. Suppliers can easily announce deviation requests through configurable forms.
- These forms are securely shared with internal/external stakeholders and there is no additional cost for anyone to report events through Microsoft Forms.
Ensure efficient problem solving with automated workflows
- As soon as a non-conformance is reported, an automated workflow starts. Members are instantly notified in Teams for quick investigation, avoiding cumbersome email exchanges.
- Intelligent forms guide users to determine root causes (5 why, fishbone) and risks. Automated workflows ensure corrective actions (CAPA) are effective before the non-conformance is closed.
Measure customer satisfaction effortlessly
- Easily collect customer feedback by using survey forms with no extra software licenses needed. Simply share access to surveys with your clients and collect satisfaction data in the eQMS.
- With Power BI dashboard, decision makers have instant insight about customer satisfaction, simplifying decision making and leading to enhanced client satisfaction.
Accelerate problem solving processes with the power of GenAI
- To streamline non-conformance management, BPA integrates powerful AI-driven features.
- Consult Q-Pilot, BPA’s GenAI-powered assistant, to easily identify root causes, swiftly identify appropriate corrective actions and quickly find similar anomalies based on configurable patterns.
Connect with Dynamics 365 ERP system
- BPA’s QMS is seamlessly integrated with Microsoft Dynamics 365.
- Easily retrieve data from your ERP system when registering a non-conformance (i.e. product, SKU, etc.) and avoid redundant data in both systems.
Boost productivity with teamwork
- Minimize email exchanges and switch to productive live discussions in Microsoft Teams for managing non-conformances.
- Users can search and share non-conformance cards while discussing, start a Teams session right away or assign tasks, improving productivity.
Quicken decision making with advanced Power BI
- The non-conformance module is ready to be used in Power BI reports.
- Share automatic reports with decision makers and drill down interactive charts (i.e. Pareto) to dynamically view data for actionable insights.
Do more with Microsoft 365 technologies
- The non-conformance management module leverages Microsoft 365 technologies (Teams, Power Automate and SharePoint) for the best user experience on any device.
- Fully align with IT initiatives to enforce security and optimize cost when managing non-conformances.
Experience firsthand BPA QMS software
Agile eQMS modules for all your requirements
Document Control
Non-Conformances Management
Audits Management
CAPA Actions
Equipment Management
Training Management
Process Management
Change Management
Risk Management
Supplier Management
Health & Safety
Information Security
Environmental Aspects
Frequently asked questions
How does BPA’s Non-Conformance module streamline the entire NC process?
The module provides a fully digital and automated workflow that guides teams from detection through investigation, containment, corrective actions, and verification. This ensures NCs are handled consistently, traceably, and in alignment with quality and regulatory requirements.
Can the system help identify root causes more efficiently?
Yes. With Q-Pilot, BPA’s GenAI-powered assistant, teams can accelerate root cause analysis. The AI analyzes patterns, past records, and contextual data to suggest likely causes and reduce time spent on manual investigations.
How does BPA help ensure corrective actions are effective and compliant?
The module enables structured CAPA planning, assignment, and follow-up, ensuring actions are validated for effectiveness. GenAI also assists by proposing relevant and proven corrective actions based on historical data and similarity analyses.
Does the module support detecting recurring or similar non-conformances?
Absolutely. Q-Pilot can identify similar anomalies by comparing current NCs with past cases using configurable patterns. This helps quality teams quickly recognize trends, prevent systemic issues, and support a continuous improvement culture.
How does BPA ensure NC documentation is audit-ready?
The module maintains complete traceability, including timestamps, responsible roles, actions taken, evidence attachments, and verification records. This ensures organizations are always prepared for audits, inspections, and regulatory reviews.
How does Non-Conformance Management integrate with the overall QMS?
NCs link seamlessly to risks, CAPAs, training, changes, and audits, enabling cross-functional visibility and strengthening your continuous improvement system. This integrated approach helps organizations meet ISO, FDA, and industry-specific compliance expectations more efficiently.
Want to learn more about BPA's eQMS?
Extensions Available
Unlock peak performance with Power Extensions
Incident Power Apps
Easily report all non-conformities and incidents in the eQMS anywhere, on any device, even offline, with an intuitive app dedicated to frontline collaborators.
Audit Power Apps
Specifically designed for field inspectors, this app allows for simple, efficient and secure audits on any device, even when offline.
Equipment Power Apps
Simplify equipment and asset verification with an intuitive and secure mobile app designed to enhance your experience in the field on your preferred device.
Document Power Apps
Access all compliance documents easily on any device without the need of a 3rd-party application. Accessing documents has never been easier.
Power Bi Templates
Ready-to-use prebuilt business intelligence reports, designed to facilitate decision-making and let you focus on what really matters.
Workflow Templates
Push the boundaries of automation by unleashing Power Automate’s potential. 50+ workflows are available providing unlimited possibilities across platforms.
Dynamics 365
Easily extend your ERP on Dynamics 365 with robust quality management modules. Forget about syncing data and avoid redundancies across systems.
Teams Forms
Take faster decisions and enhance collaboration of your teams by quickly registering events in your QMS through forms while discussing in Teams.
Teams Productivity
To further enhance productivity, interact with your eQMS by just asking a chatbot to assign a task or schedule meetings while chatting on Teams.
Q-Pilot
Unlock the GenAI power on your internal eQMS data with a virtual Quality Management assistant. Simplify tasks and stay in control with “Q”.