Enable successful and effective continuous improvement
As corrective actions are the main driver for continuous improvement, this module is key to compile all actions related to BPA’s eQMS modules, as non-conformances, audits, changes, risks, etc.
Register actions from any origin
- Users can easily record actions from any eQMS module. New tasks can be created or selected from an action catalogue. When registered, an automated workflow starts and assignees get instantly notified in Microsoft Teams.
- Users access their pending tasks from the QMS home page, or by asking Q-Pilot in Teams.
Let AI facilitate action management
- Leverage Q-Pilot, BPA’s AI-powered virtual assistant, to know your pending actions. Appoint them to members while discussing in Teams, plan sessions or start them right away. With BPA’s GenAi features, let users find similar actions and simplify problem solving.
- The whole flow happens in Microsoft Teams, eliminating email exchanges.
Ensure actions are effective
- It’s quite common that actions remain pending, but not with BPA. Preconfigured automated workflows ensure the right persons get instantly notified and effectively complete their tasks.
- Ensure your QMS is efficient by streamlining action management processes.
Intelligent reminders to timely complete tasks
- The intelligent reminder system available in BPA’s QMS software reminds end users about their pending actions.
- To avoid numerous notifications, one single alert is sent to the responsible person at a set frequency, including all tasks needing consideration.
Appoint tasks to external stakeholders
- Through simple forms, actions can be assigned to any external stakeholder.
- Preconfigured automated workflows ensure closer cooperation with suppliers and clients, since tasks are automatically assigned, compiled and tracked in the eQMS without any manual work.
Make sure the whole QMS is effective with live reporting
- The actions Power BI dashboard consolidates tasks from all BPA’s QMS modules. With interactive charts, decision makers can dynamically view “not effective” or “pending tasks” for optimal follow up.
- Ensure all actions are effective, to reach remarkable results with your QMS.
Be ahead of competitors with Microsoft 365 technologies
- The CAPA action management module leverages Microsoft 365 technologies (Teams, Power Automate and SharePoint) for optimal user experience on any device.
- Fully align with your IT strategies to enforce security and optimize costs when managing CAPA actions.
Register actions from any origin
- Users can easily record actions from any eQMS module. New tasks can be created or selected from an action catalogue. When registered, an automated workflow starts and assignees get instantly notified in Microsoft Teams.
- Users access their pending tasks from the QMS home page, or by asking Q-Pilot in Teams.
Let AI facilitate action management
- Leverage Q-Pilot, BPA’s AI-powered virtual assistant, to know your pending actions. Appoint them to members while discussing in Teams, plan sessions or start them right away. With BPA’s GenAI features, let users find similar actions and simplify problem solving.
- The whole flow happens in Microsoft Teams, eliminating email exchanges.
Ensure actions are effective
- It’s quite common that actions remain pending, but not with BPA. Preconfigured automated workflows ensure the right persons get instantly notified and effectively complete their tasks.
- Ensure your QMS is efficient by streamlining action management processes.
Intelligent reminders to timely complete tasks
- The intelligent reminder system available in BPA’s QMS software reminds end users about their pending actions.
- To avoid numerous notifications, one single alert is sent to the responsible person at a set frequency, including all tasks needing consideration.
Appoint tasks to external stakeholders
- Through simple forms, actions can be assigned to any external stakeholder.
- Preconfigured automated workflows ensure closer cooperation with suppliers and clients, since tasks are automatically assigned, compiled and tracked in the eQMS without any manual work.
Make sure the whole QMS is effective with live reporting
- The actions Power BI dashboard consolidates tasks from all BPA’s QMS modules. With interactive charts, decision makers can dynamically view “not effective” or “pending tasks” for optimal follow up.
- Ensure all actions are effective, to reach remarkable results with your QMS
Be ahead of competitors with Microsoft 365 technologies
- The CAPA action management module leverages Microsoft 365 technologies (Teams, Power Automate and SharePoint) for optimal user experience on any device.
- Fully align with your IT strategies to enforce security and optimize costs when managing CAPA actions.
Experience firsthand BPA QMS software
Agile eQMS modules for all your requirements
Document Control
Non-Conformances Management
Audits Management
CAPA Actions
Equipment Management
Training Management
Process Management
Change Management
Risk Management
Supplier Management
Health & Safety
Information Security
Environmental Aspects
Frequently asked questions
How does the CAPA module help improve overall quality and compliance?
The CAPA module provides a structured, end-to-end process to identify root causes, implement corrective and preventive actions, and track effectiveness. It works seamlessly with other BPA modules (Non Conformance, Audit, Incident, Change Management, and Management Reviews) to strengthen your Improvement Management System and ensure compliant operations and continuous improvement.
Can CAPAs be fully automated with predefined workflows?
Yes. The module includes prebuilt workflows that automate CAPA assignment, investigation, review, approval, escalation, and effectiveness checks. This ensures consistent execution, reduces manual effort, and shortens your cycle time from issue detection to resolution.
How does the AI feature help with CAPA & Action management?
With our built-in GenAI assistant, Q‑Pilot, BPAQuality365 and BPAMedical365 bring intelligent support to CAPA management. Q-Pilot can help you identify similar past non-conformances or CAPAs, suggest possible root causes, and even draft corrective-action proposals, all based on your historical eQMS data.
This AI-driven approach accelerates investigations, reduces manual effort, and improves consistency and traceability of corrective and preventive actions, making your CAPA processes smarter, faster and more reliable.
Can we monitor CAPA performance in real time?
Absolutely. With the CAPA Power BI report, users gain real-time visibility into CAPA trends, overdue actions, recurring issues, and system-level performance. This empowers teams to drive data-driven decisions and demonstrate compliance during audits and management reviews.
How does BPA ensure CAPA traceability and audit readiness?
Every CAPA record includes time-stamped history, linked evidence, workflow logs, audit trails, and action tracking. The module aligns with ISO, GxP, and FDA expectations, making it easy to demonstrate full traceability from issue identification to effectiveness verification.
Is the CAPA module accessible to cross-functional teams and external stakeholders?
Yes. CAPAs can involve internal users and, when needed, external stakeholders via forms, without additional license costs. Permissions follow native SharePoint and Microsoft 365 security, ensuring that each stakeholder accesses only what they are authorized to see while driving collaborative improvement.
Want to learn more about BPA's eQMS?
Extensions Available
Unlock peak performance with Power Extensions
Incident Power Apps
Easily report all non-conformities and incidents in the eQMS anywhere, on any device, even offline, with an intuitive app dedicated to frontline collaborators.
Audit Power Apps
Specifically designed for field inspectors, this app allows for simple, efficient and secure audits on any device, even when offline.
Equipment Power Apps
Simplify equipment and asset verification with an intuitive and secure mobile app designed to enhance your experience in the field on your preferred device.
Document Power Apps
Access all compliance documents easily on any device without the need of a 3rd-party application. Accessing documents has never been easier.
Power Bi Templates
Ready-to-use prebuilt business intelligence reports, designed to facilitate decision-making and let you focus on what really matters.
Workflow Templates
Push the boundaries of automation by unleashing Power Automate’s potential. 50+ workflows are available providing unlimited possibilities across platforms.
Dynamics 365
Easily extend your ERP on Dynamics 365 with robust quality management modules. Forget about syncing data and avoid redundancies across systems.
Teams Forms
Take faster decisions and enhance collaboration of your teams by quickly registering events in your QMS through forms while discussing in Teams.
Teams Productivity
To further enhance productivity, interact with your eQMS by just asking a chatbot to assign a task or schedule meetings while chatting on Teams.
Q-Pilot
Unlock the GenAI power on your internal eQMS data with a virtual Quality Management assistant. Simplify tasks and stay in control with “Q”.