City and County Healthcare Group

Stakeholder Relationship Management

BPA Solution suite for Microsoft SharePoint saves significant management time at both the branches and head office as well as moving to real time reporting and alerting.

City and County Healthcare Group (CCH) is one of the largest providers of home – based care support services in the United Kingdom. The Group strives to provide a range of service users with affordable, high quality care services which enable them to live independent , dignified and safe lives in their own homes. Over the last five years the company has experienced rapid expansion which has been achieved through a combination of organic growth and acquisition based investment. Now operating from more than 75 offices, the Group’s geographical reach extends across England, Wales and Northern Ireland.


The original centralised core IT platform was designed around Microsoft Windows Server, Exchange and SQL. As the Group has expanded, CCH has becoming increasingly reliant on flexible system options to monitor, manage and report on operational cornerstones in the business including compliance, quality and facilities management. To that end, implementing Microsoft SharePoint Foundation 2103 along with BPA Enterprise Server was a natural choice. With the core collaborative functionality of SharePoint, the BPA system has allowed CCH to create highly tailored applications across all business disciplines, using both the base templates provided by BPA as well as creating new systems from the ground up.


The BPA solution allows us to build and adapt our systems very quickly in SharePoint” explains Jason Fabien, Head of Business Systems at CCH. “From original concept to full Group deployment took only a matter of months. Now in use, BPA is constantly evolving as the user base gathers momentum and enhanced functionality demands are factored into the continual development cycle. Having this added layer of internal control combined the functionality of SharePoint and BPA supports our rapid application development approach.

With the help of BPA partner Great Benefit, the solution also includes some very specific application developments that support the core BPA solution.

The BPA product allows us to help CCH build sophisticated SharePoint applications that integrate core SharePoint functionality such as alerting, workflows and item level security, alongside their existing core systems.
We have worked with BPA for 7 years now and deployed many different customer systems, all of them unique. CCH wanted some very specific data consolidation and graphical presentation web parts so that all remote users had very clear dashboards. Integrating with BPA is easy and the total system delivers a seamless solution to the users.


With our first applications rolled out across the group, we are now planning the next phase of design to cover more disparate business processes which are not covered by our core systems. Having the ability to move quickly from prototype to live environment enabling the import of large volumes of spreadsheet derived business data makes us far more agile in supporting the business as it constantly grows.
Without this flexibility, we would not be able to sustain IT support for operational growth and development.
By introducing the system, we now have removed the need for 75 weekly reports from the branch network as all the data is automatically gathered into the appropriate dashboards. With data being previously manually collated, the system now saves significant management time at both the branches and head office as well as moving to real time reporting and alerting.

City and County Healthcare Group

Healthcare Public sector


BPA Solution suite

Microsoft SharePoint


Tailored applications across all business disciplines

Improve stakeholder satisfaction

Ease of use

Real time reporting & alerting

Personalized dashboards

Fast deployment time

Flexibility & adaptability

Process improvement – removed the need for 75 manual weekly reports