Services eQMS

Services eQMS Software powered by Microsoft 365 technologies

BPA eQMS software solutions benefit companies in the services sector by supporting process management, service request management, process automation, contracts and document management, project management, and reporting and analytics. By leveraging these software solutions, service companies can improve customer satisfaction, streamline service processes, optimize resource utilization, ensure compliance with contracts and SLAs, deliver projects successfully, and make data-driven decisions for continuous improvement.

Process management

Process management is essential for the services sector to ensure consistency, efficiency, customer satisfaction, compliance, and continuous improvement. It enables service providers to deliver high-quality services, optimize operations, and adapt to changing market demands effectively. BPA eQMS software makes it easy for collaborators to understand how processes work with visual process maps and better know associated regulations.

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    Service request management

    BPA software enables service companies to streamline and automate their service request processes. It allows organizations to capture and prioritize service requests, assign tasks, and track the progress of service requests. The software provides tools for ticket management, task assignment, and service level agreement (SLA) tracking. This helps service companies enhance response times, improve service quality, and ensure timely resolution of customer issues.

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    Process automation and optimization

    BPA software supports process automation and optimization in the services sector. It allows companies to digitize manual processes, streamline workflows, and eliminate inefficiencies. The software enables companies to automate tasks such as service requests, contract approval, and reporting, reducing manual errors and increasing productivity. Moreover, it provides analytics and reporting capabilities, allowing service companies to improve client satisfaction, track performance metrics, and implement continuous improvement initiatives.

    Contract and document management

    BPA eQMS software facilitates effective contract and document management for service companies. It allows organizations to store contract details, track contract milestones and deadlines, and manage document approvals. The software provides tools for contract request, renewal tracking, and contract reviews. This helps service companies ensure compliance with contractual obligations, reduce contract risks, and deliver services within agreed-upon service levels.

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    Project Management

    Project management

    BPA software supports efficient project management for service companies. It enables organizations to plan, execute, and monitor projects effectively, ensuring that they are completed on time and within budget. The software provides tools for task management, milestone tracking, and project collaboration. This helps service companies streamline project workflows, improve team coordination, and deliver projects successfully.

    Reporting and analytics

    BPA software solutions enable service companies to generate comprehensive reports and gain insights from their data. It provides reporting and analytics capabilities that allow organizations to track and measure key performance metrics, monitor service metrics, and analyze customer satisfaction levels. The software allows service companies to generate custom dashboards, visual reports, and performance scorecards. This helps organizations make data-driven decisions, identify areas for improvement, and enhance overall operational efficiency.

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    success stories

    100s of Customers and Counting


    Product : BPAQuality365

    OIKEN is a DSO, a distribution network operator managing electricity, heating, multimedia, water networks as well as everything related to outdoor lighting. With over 550 employees they have been successfully implementing BPA's all-in-one ready-to-use eQMS to achieve ISO 9001, ISO 14001 and Valais Excellence.

    OIKEN Success Story

    Product : BPAMedical365

    Symbios is a Swiss medical technology company, and the leader in individualized orthopedic implants for hip and knee joint replacement. With over 200 employees worldwide they have been successfully audited by four different notified bodies.

    Symbios Success Story

    Product : BPAQuality365

    Groupe-E is a manufacturer, producer and distributor of electrical energy, as well as a producer of services and goods linked to the energy transition. The company has 2,600 employees, spread over around ten sites across Switzerland...

    Groupe-E Success Story
    Zuellig Pharma

    Product : BPA Quality

    We have reduced the workload of Operations and Quality by automating flows. The eQMS deployment of all our 16 markets was made easy with BPA tools. With BPA migration assistant, copying the BPA settings from one site to another was...

    Zuellig Pharma Success Story
    Imspex Medical

    Product : BPA Quality

    The key result from this partnership with BPA is that Imspex successfully achieved ISO 13485 certification in the span of nine months from signing the contract to being audited in...

    Imspex Medical Success Story

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